Accessible Travel Safety

Your trusted resource for safe, secure and accessible travel.

 

Safety for Travelers with Disabilities


Travel should feel safe, comfortable, and accessible for everyone. While many aspects of travel are similar for all travelers, those with disabilities may benefit from additional planning to help reduce potential challenges and feel more confident throughout their journey.

Accessibility has improved in many destinations, but it can still vary widely. Travelers may encounter differences in transportation, accommodation, communication, medical support, or mobility equipment handling, especially when visiting unfamiliar places. Taking time to research ahead can help set clear expectations and support a smoother experience.

Understanding a destination’s true level of accessibility, beyond what is advertised, can make a meaningful difference. Public transportation, hotel design, local infrastructure and emergency services all play a role in how manageable and safe a trip will be. Being informed allows you to plan ahead and focus on enjoying your journey.

Travel Guard recognizes the importance of preparation and awareness for travelers with disabilities. In collaboration with Accessible Travel Solutions, we’ve developed resources to help you better understand accessibility considerations, plan with confidence, and make the most of your travel experience.

There are five distinct sets of disability types:

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Mobility

Accommodations for manual and power wheelchair users, scooter users and slow walkers.

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Vision

Support for blind or low vision travelers, including screen-reader website compliance and tactile navigation.

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Hearing

Facilities and communication methods designed for deaf or hard-of-hearing guests, such as visual alarms and amplified phones.

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Cognitive / Neurodivergence

Environments designed to cater to neurodivergent individuals, focusing on sensory-friendly spaces, quiet zones and accessible signage.

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Allergies

Management of environmental or dietary restrictions, including hypoallergenic rooms and specific food preparation policies.

ACCORDING TO AN ACCESSIBLE TRAVEL SURVEY COMMISSIONED BY TRAVEL GUARD:


60%

OF THOSE SURVEYED AGREE THEY WOULD TRAVEL MORE IF ACCESSIBILITY BARRIERS WERE REMOVED

26%

SAY FINDING CLEAR ACCESSIBILITY INFORMATION ON TRAVEL PROVIDER WEBSITES IS DIFFICULT

79%

SAY RELIABLE ACCESSIBILITY INFORMATION IS IMPORTANT WHEN PLANNING TRAVEL

72%

SAY A TRAVEL PROVIDER’S ACCESSIBILITY REPUTATION INFLUENCES WHERE THEY BOOK

60%

HAVE AVOIDED A DESTINATION BECAUSE OF ACCESSIBILITY CONCERNS

Survey based on responses from 889 people with lived experience of accessible travel needs, either personally or through someone they regularly travel with. Respondents included members of the Sage Accessible Travel Solutions community.

Accessible Travel Safety Tips


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Confirm accessibility in advance

Verify accessibility details directly with airlines, hotels, transportation providers and tour operators. Ask specific questions about layouts, bathrooms, boarding assistance, step-free access and communication or sensory support.

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Arrange travel assistance early

Request mobility or other assistance when booking and confirm it before departure. Planning ahead helps ensure the right support is in place and reduces stress on travel days.

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Carry medical essentials with you

Keep medications, prescriptions, medical documents, assistive devices and insurance information in your carry-on. Avoid placing essential items in checked luggage.

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Protect assistive equipment

Label mobility devices and assistive equipment with your contact details and take photos before travel. This can help with repairs or replacements or if you need to make an insurance claim.

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Allow extra travel time

Give yourself additional time at airports, stations and attractions. Moving through unfamiliar environments or coordinating assistance may take longer than expected.

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Plan accessible routes

Identify accessible entrances, restrooms, elevators and step-free paths in advance to reduce confusion and physical strain.

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Pack for your needs

Bring items that support your comfort and safety, such as spare medical supplies, repair tools, sensory aids or allergy-related items.

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Share your travel details

Give your itinerary and emergency contacts to someone you trust so they can assist if needed.

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Know your rights

Understand accessibility regulations and passenger rights for your destination and transportation providers so you can advocate for yourself if needed.

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Prepare for the unexpected

Even with careful planning challenges can arise. Staying flexible and having backup options can help you adapt and continue your trip.

Questions?

Call us at: 800-826-5248

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Coverage available to residents of U.S. states and the District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. Similar travel insurance coverage, offered by Travel Guard or another insurance provider, may be available through a variety of other sources, but may be subject to different terms and conditions (i.e. benefits, limits, exclusions, etc.). You may wish to compare the terms and conditions of this policy with those of your existing life, health, home and automobile insurance policies, as well as any other coverage which you may already have or is available to you, including through other insurers, as a member of an organization, or through your credit card program(s). If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance may be underwritten by American Zurich Insurance Company, a New York company (NAIC No. 40142), Zurich American Insurance Company, an Illinois company (NAIC No. 16535), each having its principal place of business at 1299 Zurich Way, Schaumburg, IL 60196, or National Union Fire Insurance Company of Pittsburgh, Pa. (NAIC No. 19445), a Pennsylvania insurance company, having its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. Please review the Plan offered to or purchased by you to confirm the underwriting insurer for your specific policy of insurance. Coverage may not be available in all states. Travel assistance services provided by Travel Guard.