Accessible Air Travel: Booking to Arrival

Airlines are required to provide assistance, but travelers often report that the process is unclear or inconsistently communicated. Knowing how and when to request support can help take the stress out of your journey.

Practical tips:

• Request assistance during booking and confirm it at least 48 hours before departure.
• Specify the type of support you need, such as mobility, visual, hearing or communication assistance.
• Confirm your request in writing when possible.
• Notify the airline if you are traveling with a service animal.
• Check policies for medical devices such as oxygen or insulin pumps.

Many travelers miss out on available assistance simply because they are unsure how to request it. Learning the process before your trip helps ensure you receive the support you need.

Security checkpoints can be stressful for travelers with disabilities, especially those using mobility aids, medical devices, communication tools or sensory supports.

What to expect:

• Travelers who use wheelchairs or mobility aids will receive a manual pat-down instead of walking through scanners.
• Mobility aids are inspected but should not be taken apart unnecessarily.
• If you use a visual or hearing aid, or a device such as a CPAP machine, insulin pump, TENS unit or similar, inform the TSA officer before screening.
• Travelers with sensory sensitivities can request a modified screening environment, such as a quiet area, reduced verbal instructions or additional time.

The Open Doors Organization 2024 Market Study found that queuing, long walking distances and difficulty navigating the airport environment were among the most common barriers for travelers with disabilities. This makes early arrival and clear communication especially important.

Power and manual wheelchairs, walkers, canes, scooters, visual aids, hearing aids and medical devices are essential for safe travel. Unfortunately, equipment damage remains a major concern.

How to protect your equipment:

• Label all devices with your name, contact information and instructions for handling.
• Take photos of your equipment before the trip to document its condition.
• Bring essential tools, small repair items or backup parts if possible.
• If your wheelchair must be stowed in the cargo hold, remind staff of lifting points and handling instructions.
• Always remove detachable parts such as cushions, trays or control panels and carry them with you.
• If your mobility aid is damaged, report it immediately at the airport. Airlines must provide a temporary replacement and cover the repair or replacement of damaged equipment. Keep all documentation.

Airports can overwhelm travelers with sensory sensitivities, autism, ADHD or cognitive disabilities. Loud noises, crowds, bright lighting and long waits can all contribute to stress.

Supportive strategies:

• Use noise-canceling headphones, sunglasses, sensory tools or comfort items.
• Request escort assistance to help you move through crowded or confusing areas.
• Plan for quiet breaks in designated calm spaces, family restrooms or quiet rooms where available.
• Consider using mobile apps for real-time airport navigation to reduce confusion and distance-related barriers.

The Open Doors Organization 2024 Market Study reported that difficulty navigating the airport was a significant challenge for 25 percent of travelers with disabilities, and lack of seating created problems for 23 percent.

Wheelchair and mobility-aid damage can be one of the most stressful experiences disabled travelers face when they’re away from home.

If this happens:

• Report the damage immediately at the airline’s baggage office.
• Request documentation of the incident and keep a copy for your records.
• Ask for a loaner wheelchair or mobility device while yours is being repaired or replaced.
• Save all receipts if you need to rent equipment at your destination.
• Contact your travel insurance provider if your policy includes coverage for mobility equipment.

Having a plan for this scenario ahead of time can reduce stress and help you regain independence faster.