Information You Provide Directly to Us. We and our service providers may collect information, including personal information, that you provide us directly, for example, when you report a claim, including information about injuries and treatment, names of witnesses, and whether a violation was issued; when you submit a fraud report, including the names of those persons involved; when you apply for an insurance policy; or when you otherwise contact us with a comment, question, or request. The information that you provide us may include, but is not limited to: (a) contact information, such as your name, postal address, email address, telephone number, and fax number; (b) other identifying numbers or unique identifiers, such as your Social Security number, Federal Employer Identification Number, and driver’s license number; (c) claim and account information, such as account number, policy number, client ID, or access credentials; and (d) relevant information to an insurance policy or claim, such as information about your employment, income and net worth, information about your property or collateral insurance coverage, and medical information.
Information We Collect by Automated Means. When you use the Online Services, we and our service providers may collect or retain certain information over time and across different websites when you use the Online Services. We and our service providers may collect this information by automated means, using technologies such as cookies, Web server logs and Web beacons.
When you visit our Site, we automatically collect information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The Web server logs may also record information such as the address of the Web page that referred you to the Online Services and the IP address and actual location of the device you use to connect to the Internet. They may also log information about your interaction with the Online Services, such as which pages you visit. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
To the extent permitted by applicable law, we may combine the information you provide us and information we automatically collect with information from public or third-party sources.
In addition to the use of cookies, we may also gather information about your transaction history with our company and affiliates in the course of doing business with you.
Information We Collect from Other Entities. We collect a number of pieces of information about you, including personal information, from other entities in the process of providing services to you. This includes information from insurance support organizations, government agencies, insurance information sharing bureaus, and consumer reporting organizations. The information we collect primarily relates to your creditworthiness and the veracity of claims you make with us, and may include, but is not limited to: your contact information, government identifiers, employment and professional-related information, demographic information, information regarding your credit history, and Motor Vehicle Reports. In addition, we may occasionally consult with an independent expert, such as a medical professional, when determining the value of a claim you have filed with us.