Wild China

Experience
China Differently

 

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    WildChina acknowledges that there are hundreds of circumstances that could arise prior to or during your trip that may put a wrench in your plans. Starting at $29, we strongly encourage you to purchase travel insurance to insure against these unforeseen events. While you can't do anything to prevent an unexpected storm from closing the airport, you can do something to help cover your travel investment-buy travel insurance.

    If you have questions related to what is covered under the plans, please call Travel Guard 24 hours a day, 7 days a week at 866.385.4839. When you are ready to purchase your insurance plan, please contact your WildChina consultant directly so that the cost can be included in your WildChina trip invoice.

    To demonstrate the importance of purchasing travel insurance, here are some common examples of what could go wrong.

    1. It's 10 p.m. and you and your immediate family arrive at the airport for a connecting flight, only to find that your flight has been cancelled. Who can assist you with finding new flights to catch you up with your trip?
    2. Your bag was lost with your insulin inside. You need help to locate your bag as soon as possible and have your emergency prescription filled. Who do you call?
    3. Your first trip in China, your passport and wallet are stolen. Where do you turn for emergency cash, and how will you get your passport replaced?
    4. Your sister-in-law becomes seriously ill and you must cancel your trip, what happens to your non-refundable deposits or pre-payments?
    5. You arrive in Beijing but your luggage doesn't. If it's lost, who will help you find it? If it's delayed, who will pay for your necessities? If it's stolen, who will pay to replace it?
    6. You're walking down a street and twist your ankle. Who can help you find a physician?

     



    Why Travel Guard?


    Not all travel insurance companies are the same!

    When purchasing travel insurance, it's important you look closely at the coverages and services you'll receive. Here is a quick summary of what makes Travel Guard different than the competition:

    Exceptional customer service - We take great pride in providing the high levels of service for which we've built our reputation. When you choose Travel Guard, you can expect:

    • Policies to be issued within 24 hours of the application being received
    • Phone calls answered within 30 seconds
    • Assistance 24 hours a day, 7 days a week, 365 days a year
    • A zero defect tolerance for customer satisfaction

    Fast, fair claims service - You won't find a faster, more accurate claims process than you will with Travel Guard. Our claims process standards include:

    • Claims reviewed by an experienced analyst within 24 hours
    • Claims payment is finalized within 24 hours of receipt of final documentation
    • 100% correct payments and calculations on all claims
    • The "Fairness Principle" - all denied claims are sent to a mediator for review and the mediator's decision is honored.
This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 213-897-8921. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Travel assistance services provided by Travel Guard.