You've saved, you've waited, and now you're all set to go on the vacation of your life – a Big Five Tours & Expeditions vacation. Preparing for your trip includes covering yourself from unfortunate occurrences that threaten to interfere with even your best-laid plans. The Big Five Tours & Expeditions Travel Insurance Plan is included with every package booked and includes coverage for Trip Interruption (up to $1,000), Trip Delay, Missed Connection and Baggage and Personal Effects Loss coverage.
In addition, you have the opportunity to purchase the Supplemental Travel Insurance Protection Plan up to final trip payment, which includes coverage for cancellation penalties due to covered reasons, additional trip interruption coverage, medical expense and baggage coverage. The Supplemental Travel Insurance Protection Plan also includes an optional Cancel for Any Reason benefit which provides Trip Cancellation coverage up to 70% of trip cost if you cancel your trip within 48 hours prior to departure for reasons other than those covered under the plan.
Big Five Tours & Expeditions Travel Insurance Plan includes post-departure coverage for every package purchased:
Pre-Existing Medical Condition Coverage – The Pre-Existing Medical Condition Exclusion will be waived up to the first $1,000 of trip cost per person as long as you are medically able to travel at time of purchase.
Big Five Tours & Expeditions also offers the Supplemental Travel Insurance Protection Plan, which can be purchased up until final Trip payment, to include pre-departure and additional post-departure coverage for the following:
Pre-Existing Medical Condition Coverage – If you purchase the Supplemental Travel Insurance Protection Plan, the Pre-Existing Medical Condition Exclusion will be waived up to the first $25,000 of trip cost per person as long as you are medically able to travel at time of purchase.
Optional Cancel for Any Reason CoverageProvides reimbursement of 70% of non-refundable expenses if you decide to cancel for any reason up to 48 hours prior to departure. (Only available on the Supplemental Travel Insurance Protection Plan. Must be purchased within 15 days of initial Trip payment.)
For questions regarding coverage or to file a claim please call 1.877.275.3094
Q. What is covered under the Trip Cancellation benefit?A. The insurer will reimburse the non-refundable, pre-paid payments or deposits if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to destination; inclement weather causing delay or cancellation of travel; strike; being call to active military service to provide aid or relief in the event of a Natural Disaster, a Terrorist Incident in a city on your itinerary; or involuntary transfer of employment. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.
Q. Will I be covered if I cancel my Trip for any reason?A. Yes, you can be reimbursed up to 70% of trip cost if you purchase the optional Cancel For Any Reason coverage, available on the Supplemental Travel Insurance Protection Plan, within 15 days of your initial trip payment. See the Description of Coverage for complete details.
Q. What happens if a family member not traveling becomes ill or passes away? Is this covered?A. An illness or death of a family member not traveling with you may be considered a covered reason for Trip Cancellation or Trip Interruption (conditions apply). The definition of a family member is included in the Description of Coverage.
Q. When does the coverage begin?A. The coverage for Trip Cancellation and Cancel For Any Reason will be effective for an Insured at 12:01 a.m. Standard Time on the date following receipt by the tour company of any required plan cost. All other coverages will begin on the later of: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time the Insured starts his/her Trip, provided any required plan cost has been paid.
Q. How do I file a claim?A. Call us at 1.877.275.3094, 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.