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If an event out of your control causes you to need a new flight, our team can help get you a ticket to get back on track.
Assistance Services
One of the best parts about your travel insurance plan is having access to our assistance services.
It’s no secret that travel can help you create some of the most unforgettable experiences but what if there was a way to help make your trip even more special?
Well, when you book with Travel Guard, you get 24/7 access to our amazing assistance services team who are trained to help you with a variety of your travel needs. From recommendations and reservations to coordinating medical travel needs, our team can help you out during your trip.
Need assistance while traveling?
Use our toll-free or collect numbers below to contact our World Service Center if you need travel assistance or have a travel emergency.
U.S. toll-free:
U.S. and International collect:
ON THIS PAGE
Emergency Travel Assistance / Medical Assistance / Concierge / Roadside / Personal Security / Worldwide Assistance / Identity Theft
Emergency Travel Assistance
When inconveniences put a damper on your vacation, you don’t have to handle things alone. With our assistance services team, you can get help with rebooking flights and hotel reservations, locating lost baggage and so much more.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
Flight rebooking
Hotel rebooking
Having an issue with your hotel? Our team can help you book nearby lodging to get you settled.
Rental car reservations
Whether the rental car company doesn’t have your vehicle, or you need a last-minute rental, our team can help you book a rental car.
ATM Locator
If you’re in need of cash, especially in a foreign country, give our team a call to get help finding an ATM.
Lost or Stolen Baggage
When you need help locating or replacing your luggage, our assistance team is there for you.
Lost passport/travel documents assistance
If important the important paperwork you need to make it home is lost or stolen, our team can help you with the steps you need to take to get back.
Emergency return travel arrangements
When things outside of your control cause your vacation plans to be cut short, our team can help you make travel plans to get home.
Missed connection coordination
Whether a cancellation or delay causes you to miss a connecting flight, our team will work with you to get your travel plans back on course.
“Your staff was very supportive!”
Your staff was very supportive on the phone when my daughter broke her arm while we were traveling in Bogotá, Columbia. She’s just fine and we still got to see the Amazon!
- Eytan H.
Travel Medical Assistance
It only takes one travel misstep to need medical assistance. Whether you need to locate an English-speaking doctor (or need help with translation), the nearest health care facility, or need an emergency medical evacuation – our medical assistance team is specially trained to assist with all kinds of medical situations.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
Health care facility location
Whether you need a specialist or just need help finding medical care in a new location, our team is there to connect you to quality care.
Coordinating medically necessary return travel arrangements
Our team is trained to help you get back home as safely as possible, which means coordinating flights with enough room to keep you healthy and comfortable on your way home.
Assistance finding an English-speaking doctor
If you’re in a different country that doesn’t speak your language, it can add another layer of stress to an already intimidating event. If you need help finding a doctor that speaks your language, give our team a call.
Emergency medical evacuation
Accidents happen, and illness can often be unpredictable. If you’re in a remote location or need better medical care than what’s available in your area, our team will coordinate a medical evacuation to get you help.
Translation assistance
When you aren’t fluent in a foreign language, it can be difficult to communicate your needs using translation apps. That’s why our team will help you get translation assistance when you need medical attention.
Medical monitoring
We have doctors, nurses and EMTs who monitor your medical case to ensure you're receiving proper medical care. Whether you had a quick visit to the ER or you're in the hospital for several days – our team checks in on you regularly.
Prescription refill assistance
If need to replace or refill your prescription medication while on vacation, our assistance services team can help you locate a pharmacy near your location.
Medical equipment rental/replacement
Our team can help you replace, or rent, important medical equipment, like wheelchairs or walkers, if your gear is damaged on a trip.
“Working with Travel Guard could not have been a better experience at a very stressful time.”
My husband and I took a two-week Caribbean cruise. During the second week, he developed severe bronchitis and was treated for four days in the ship’s clinic. We called our daughter (back at home), who immediately contacted Travel Guard on our behalf to start the claims process--which was seamless. After we returned home, I submitted all bills for which we were reimbursed very quickly. There was absolutely no aggravation. Working with Travel Guard could not have been a better experience at a very stressful time. As a result, we have purchased Travel Guard three times since and will continue to be loyal customers. The peace of mind gained by being a Travel Guard customer cannot be overstated. Travel Guard exceeded my expectations. Thank you, Travel Guard!
- Sharon K.
Cynthia had difficulty breathing on a trip to Antarctica with her husband Louis. Travel Guard was there to help.
Concierge Assistance
For some, planning a vacation the worst part of a trip. If you’re a traveler who hates making reservations or planning an itinerary, our concierge department can help! They've planned proposals, booked tee times, and made reservations at some of the hottest restaurants.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
Ground transportation coordination
Our team can help you find transportation if you need a taxi back to your hotel or need a ride to and from the airport.
Restaurant referrals and reservations
Need help deciding where to dine? Give our team a call to get recommendations for popular restaurants in the area. If something stands out, you can even ask our team to reserve a table for you.
Event ticketing
Want to see a concert, comedian or sporting event? Our team can help get you tickets to exciting events near your destination.
Golf tee time reservations and referrals
Spending time on the course this vacation? Our team can make reservations for tee time or give referrals for golf courses to visit in the area.
Local activity recommendations
When you’re looking for something to do but aren’t quite sure what you want, your team can tell you about popular activities you may enjoy nearby.
Floral services
Flowers are a universal way to express your feelings whether it’s love, gratitude or condolences, our team can arrange floral services during your trip.
“We will continue to use [Travel Guard] for future trips.”
We’ve used Travel Guard for all of our overseas trips for the past five years – and because of the people we interact with at Travel Guard – we will continue to use them for future trips. To a person – and consistently – they have been positive, friendly, patient, professional and extremely helpful in making sure we have the right coverages for the type of trips we’re taking. We’ve never processed a claim but I would imagine the folks in that area are of similar caliber. The peace of mind of having the coverage has substantially reduced the apprehensions associated with global travel.
- Mark A.
Roadside Assistance
When you book a travel insurance plan with Travel Guard, you’ll get access to 24-hour roadside assistance, which can be crucial for a variety of reasons. For instance, if your car ran out of gas or you experience a lockout, our team can send assistance to help you out.
Included on:
Deluxe
Towing Assistance
If your vehicle needs to be towed, your vehicle will be taken to the nearest service facility or the location you request, if you have a preference.
Flat Tire Assistance
Whether you need help replacing a tire or your vehicle needs to be towed to a shop, our team will help get you back on the road.
Oil, Fluid, and Water Delivery Service
If a service light comes on or you’re experiencing issues with your vehicle from a lack of fluids, our team can deliver an emergency supply of oil, fluid and water to your vehicle.
Fuel Delivery Service
No one anticipates running out of gas, so if you’re stuck without fuel, we can help. An emergency supply of fuel will be delivered to your vehicle.
Lock-out Assistance
Locked out? Don’t worry, we can send assistance to gain lawful entry to the vehicle you’re locked out of.
Battery Assistance
Whether you don’t have jumper cables or don’t have another vehicle to help your battery get going, our team can send out battery assistance to jump start your car.
Collision Assistance
Accidents happen. If you’re involved in a collision, towing assistance will be arranged when needed, to direct the vehicle back to the issuing dealership, if possible, or to the nearest qualified repair facility
Personal Security Assistance
Through the support of a global network of security consultants, we respond to minor security incidents and life-threatening events such as 24-hour response services to help travelers during civil events, security evacuation assistance and urgent message alerts.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Annual
Emergency and security evacuations
If an incident occurs, like a civil disorder, and you need to get back home, our team will help you evacuate to a safe location.
24/7 updates
Access to security and safety advisories, global risk analysis and consultation specialists.
Collaborate with law enforcement
When necessary we'll work with local law enforcement for safety and security information and assistance.
Coordinate consultants to extract clients to safety
When necessary we work with consultants on the ground to assist in evacuating you to safety.
Security intelligence
Immediate security intelligence on events occurring throughout the world.
24/7/365 response services
We can help keep the people back home updated on your whereabouts and safety if an incident occurs.
Worldwide Travel Assistance
No matter where you are in the world, our team can assist you as long as you have coverage. Our assistance team can help with simple items like travel delay information or provide services such as emergency cash transfer assistance.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
Emergency cash transfer assistance
If you find yourself in a situation where you need help with your finances abroad, our team can help with transfers and other banking issues you may have.
Travel information including visa/passport requirements
Before your trip, you can ask our team about the entry requirements and U.S. embassy contact information for your international destination.
Up-to-the-minute travel delay reports
Stay informed on travel delays that may impact your trip like weather related issues, airline cancellations or increased traffic to the airport.
Currency conversion or purchase
If you need to exchange money or are curious about the conversion rate, give our team a call and we’ll be happy to get you the current exchange rate.
Up-to-the-minute travel supplier strike information
If your airline or airport is striking, it can cause delays in your travel plans. Our team can keep you updated on strikes in real time and help plan a way to get you to your destination or back home.
Legal referrals/bail bond assistance
There’s a chance you run into an issue with the law, even if you’re on your best behavior. If you’re being held and need help with bond or finding a lawyer, our team can assist you.
Worldwide public holiday information
Whether you want to know about upcoming holidays to join in on the celebrations or avoid crowds, our team can tell you what events to watch out for.
When a 7.9 magnitude earthquake struck Nepal, Travel Guard was there to help.
Identity Theft Assistance*
Protecting your identity is crucial, especially in a digital world where your information can be accessed without your knowledge. To help with the risks of identity theft, our assistance services team can help your spot and track down identity theft issues during your trip.
Included on:
Deluxe
Preferred
Annual
Credit bureau records
Our team can order your records from the credit bureau and review suspicious activity.
Financial account investigation
Our team can look through your bank statements to help spot purchases that may not be yours.
Communicate to creditors
During your vacation, the last thing you want to be doing is talking to creditors. Our team can step in to talk to your credit card company when identity theft is reported.
Work with law enforcement
When identity theft is reported, our team can provide records and reports to law enforcement.
*Not available to NY residents
While there may be risks with traveling, our team of experts ensure you don’t have to handle a crisis on your own. Whether you’re locked out of your rental car or need medical evacuation, we’re here to help 24/7 when you pack a Travel Guard plan.
Are you ready for your next vacation?
We’ll help you get started.
"Expenses incurred from third-party vendors for assistance services that are not covered by the insurance plan are the responsibility of the traveler.
Questions?
Call us at: 800-826-5248
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Coverage available to residents of U.S. states and the District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. Similar travel insurance coverage, offered by Travel Guard or another insurance provider, may be available through a variety of other sources, but may be subject to different terms and conditions (i.e. benefits, limits, exclusions, etc.). You may wish to compare the terms and conditions of this policy with those of your existing life, health, home and automobile insurance policies, as well as any other coverage which you may already have or is available to you, including through other insurers, as a member of an organization, or through your credit card program(s). If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Travel assistance services provided by Travel Guard.