Whether you're facing a travel emergency, need medical support abroad or simply want help coordinating travel plans, our global assistance team is here for you.
Travel brings exciting opportunities, but it can also present unexpected challenges. From missed flights and lost passports to medical emergencies and security concerns, navigating disruptions away from home can be overwhelming.
Every journey deserves the confidence that comes with trusted support. With a Travel Guard travel insurance plan, you can lean on our experienced assistance team to help you manage unforeseen situations and keep your travel plans moving forward.
Need travel or medical assistance while away from home? Call our World Service Center anytime for support.
U.S. toll-free:
U.S. and International collect:
When travel plans take an unexpected turn, Travel Guard travel assistance services can help you find solutions so you can get back to enjoying your trip.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
If your travel plans suddenly change, our team can help you explore alternative flight options so you can continue your journey with minimal disruption.
If your accommodations fall through, we can help you find and book another hotel.
Whether your reserved vehicle isn't available or you need transportation on short notice, our team can help you secure a rental car that fits your travel needs.
If you need access to cash while traveling domestically or internationally, we can help you locate nearby ATMs.
If your luggage is delayed, lost or stolen, our assistance team can help you locate your belongings and identify replacement options when needed.
If your travel documents are lost or stolen, our team can guide you through the next steps and help connect you with the resources you need to continue your trip or return home.
If an unexpected situation requires you to return home sooner than planned, we can help coordinate travel arrangements and support you through the process.
If you miss a connecting flight because of a delay or cancellation, we can help you review other flight options and continue your trip.
If you experience financial difficulties while traveling, our team can help coordinate emergency cash transfer resources.
Before your trip, we can provide information about visa requirements, passport considerations and U.S. embassy contact information for your destination.
Our team can help you stay informed on weather delays, transportation disruptions or other events that may impact your travel plans.
If you need information about currency exchange rates, we can help provide current conversion information for your destination.
If you encounter legal issues while traveling, our team can help connect you with local legal resources and assistance services.
Your staff was very supportive on the phone when my daughter broke her arm while we were traveling in Bogotá, Columbia. She’s just fine and we still got to see the Amazon!
- Eytan H.
Read what other travelers have to say about their experiences with Travel Guard assistance services on our testimonials page.
When a 7.9 magnitude earthquake struck Nepal, Travel Guard was there to help.
Medical situations can be more challenging when you're away from home. Travel Guard's travel medical assistance services help connect you with support and resources when you need them most.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
If you need medical care while traveling, our team can help you find nearby hospitals, clinics or specialists so you can access the care you need.
When a medical situation requires you to return home, we can help coordinate travel arrangements to support a safe and comfortable journey.
If you’re seeking medical care in a country with an unfamiliar native language, our team can help connect you with an English-speaking doctor when possible.
If appropriate medical care isn't available locally or a medical emergency requires transportation to another facility, our team can help coordinate your emergency medical evacuation.
If you are not fluent in your destination’s native language, our team can help arrange translation assistance so you can communicate more effectively with health care providers.
Our medical professionals can help monitor your case and stay informed about your treatment, providing support throughout your recovery.
If you need to refill or replace prescription medication during your trip, our team can help you locate a nearby pharmacy and explore available options.
If your important medical equipment is lost, damaged or unavailable while traveling, our team can help you find replacement or rental options, including mobility equipment such as wheelchairs and walkers.
My husband and I took a two-week Caribbean cruise. During the second week, he developed severe bronchitis and was treated for four days in the ship’s clinic. We called our daughter (back at home), who immediately contacted Travel Guard on our behalf to start the claims process--which was seamless. After we returned home, I submitted all bills for which we were reimbursed very quickly. There was absolutely no aggravation. Working with Travel Guard could not have been a better experience at a very stressful time. As a result, we have purchased Travel Guard three times since and will continue to be loyal customers. The peace of mind gained by being a Travel Guard customer cannot be overstated. Travel Guard exceeded my expectations. Thank you, Travel Guard!
- Sharon K.
Cynthia had difficulty breathing on a trip to Antarctica with her husband Louis. Travel Guard was there to help.
Explore more traveler experiences with Travel Guard’s global travel assistance services on our testimonials page.
From special occasions and dining reservations to local recommendations and event tickets, our concierge services can help you make the most of your travel experience.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Pack N Go
Annual
If you need a ride to the airport, your hotel or another destination, our team can help you identify transportation options that fit your travel plans.
Looking for a great place to dine? Our team can provide restaurant recommendations and assist with reservations.
Whether you're interested in a concert, sporting event or live entertainment, our team can help you explore ticket options near your destination.
Playing a round of golf during your trip? Our team can help arrange tee times or recommend local golf courses to consider.
If you're looking for things to do in your destination, our team can share ideas based on your interests and travel style.
Whether you're celebrating a special occasion or sending a thoughtful gesture, our team can help coordinate floral arrangements during your travels.
Unexpected vehicle issues can quickly disrupt your plans. Travel Guard roadside assistance services can help you get back on the road, with support available 24 hours a day.
Included on:
Deluxe
If your vehicle needs to be towed, our team can arrange to transport it to a nearby service facility or another preferred location.
Whether you need help changing a tire or arranging service, our team can help you get moving again.
If your vehicle needs essential fluids while you're on the road, we can arrange the delivery of emergency supplies.
If you're locked out of your vehicle, our team can arrange assistance to help you regain access.
If your car won't start, we can help coordinate a jump-start to your vehicle and get you back on the road.
If you're involved in a collision, our team can arrange towing services and provide support in locating repair facilities.
Traveling to unfamiliar destinations can sometimes present safety and security challenges. Through Travel Guard's global network of security professionals, travelers can access support and information during security-related events around the world.
Included on:
Deluxe
Preferred
Essential
Medevac Per Trip Plan
Annual
If a security incident or civil event requires evacuation, our team can help coordinate your transportation to a safer location.
We can help keep you informed while away from home with safety advisories, risk information, consultation resources and immediate security intelligence on global events.
If your safety is at risk, our team can work with local law enforcement and security resources to help you stay safe.
We can help keep your loved ones at home updated on your whereabouts and safety if an incident occurs.
If you suspect your personal information has been compromised during your trip, Travel Guard's assistance team can help connect you with resources and guidance to support identity recovery.
Included on:
Deluxe
Preferred
Annual
If you think your identity was stolen, our team can help obtain and review credit bureau records to identify potentially suspicious activity.
We can help review your bank statements and identify transactions that may be fraudulent.
Our team can help facilitate communication with creditors when you report identity theft.
If identity theft occurs during your trip, our team can help provide documentation and information that may be useful when reporting the incident to law enforcement.
*Not available to New York residents.
Travel assistance services are support services available while you travel that can help with medical, travel, security and emergency situations when you’re away from home.
Instead of trying to solve travel challenges on your own, you have access to professionals who can help coordinate solutions, answer questions and connect you with local resources. From a missed connection to a medical emergency abroad, travel assistance services can help make unexpected situations easier to navigate.
Global travel assistance services may include:
Yes, we offer 24/7 emergency travel assistance for international and domestic trips. Our goal is to help travelers navigate disruptions more efficiently, regardless of where they are in the world.
Whether your luggage doesn't arrive, you need help finding an English-speaking doctor or you're dealing with a travel emergency overseas, our assistance team is ready to help you sort through disruptions.
Our experienced assistance team supports travelers with a wide range of travel, medical and emergency needs, including:
Yes, Travel Guard emergency travel assistance services are available 24 hours a day, 7 days a week in multiple languages.
Whether you're traveling internationally or navigating an unexpected situation abroad, multilingual support can help you access guidance and assistance in a language you're comfortable using. This added level of support can make it easier to get help during travel disruptions, medical situations and other travel-related challenges.
Concierge travel services help travelers:
Many travelers value concierge services because they offer convenient access to local expertise, recommendations and trip-planning assistance that can enhance the overall travel experience. Instead of spending time researching options or making arrangements on your own, you have access to a team that can help you navigate unfamiliar destinations and focus on enjoying your trip.
Depending on the situation, our emergency medical assistance services may include:
These services can help travelers navigate unfamiliar health care systems and access the resources they need while traveling internationally.
Travel Guard assistance services provide updated travel delay reports and assistance with:
If an unexpected situation causes you to cancel your trip, Travel Guard global travel assistance services can help you navigate the changes to your travel plans. Depending on your circumstances, our assistance team may help you:
If you're planning to reschedule your trip instead of canceling it altogether, our team may also be able to help identify alternative travel options, accommodations or transportation resources to support your revised plans.
Yes. If you need to change your flight unexpectedly, our team can help you explore available travel options and assist with:
You can access Travel Guard's travel assistance services during your covered trip, and certain services may also be available before you travel. Available services and eligibility vary depending on the Travel Guard plan you choose.
Examples of services available before your trip may include:
Examples of services available during your trip may include:
For specific details about the services included with your coverage, check your plan documents or call our customer service team at 1.800.826.5248.
Many travel insurance plans include access to travel assistance services.
At Travel Guard, travel assistance services vary by plan. To see which services are available with each plan, you can:
You can contact Travel Guard's global travel assistance services 24 hours a day, 7 days a week for emergencies by calling one of the numbers below:
Travel is about making memories and enjoying the journey, and having the right support can make all the difference when plans don't go as expected. That's why Travel Guard® provides access to travel assistance services that help travelers navigate everything from everyday travel questions to unexpected situations on the go.
Whether you need help finding medical care, replacing a lost passport, adjusting travel plans or accessing local resources, you can call our assistance team 24/7 for support and solutions.
Ready to compare the assistance services available with each plan?
Expenses incurred from third-party vendors for assistance services that are not covered by the insurance plan are the responsibility of the traveler.
Questions?
Call us at: 800-826-5248
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Coverage available to residents of U.S. states and the District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. Similar travel insurance coverage, offered by Travel Guard or another insurance provider, may be available through a variety of other sources, but may be subject to different terms and conditions (i.e. benefits, limits, exclusions, etc.). You may wish to compare the terms and conditions of this policy with those of your existing life, health, home and automobile insurance policies, as well as any other coverage which you may already have or is available to you, including through other insurers, as a member of an organization, or through your credit card program(s). If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance may be underwritten by American Zurich Insurance Company, a New York company (NAIC No. 40142), Zurich American Insurance Company, an Illinois company (NAIC No. 16535), each having its principal place of business at 1299 Zurich Way, Schaumburg, IL 60196, or National Union Fire Insurance Company of Pittsburgh, Pa. (NAIC No. 19445), a Pennsylvania insurance company, having its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. Please review the Plan offered to or purchased by you to confirm the underwriting insurer for your specific policy of insurance. Coverage may not be available in all states. Travel assistance services provided by Travel Guard.
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