Assistance Services

One of the best parts about your travel insurance plan is having access to our assistance services.

We have specially trained representatives who are always available to help with any of your travel-related needs from making dinner reservations to coordinating an air ambulance after a medical situation.

Travel Assistance


Travel Guard can help manage the unexpected while traveling. Your flight is cancelled, luggage is lost, connections are missed – we can help you get back on track with your travels:

Flight rebooking

Lost baggage search; stolen luggage replacement assistance


Hotel rebooking

Lost passport/travel documents assistance


Rental car reservations


Emergency return travel arrangements


ATM locator


Missed connection coordination


And much more

Medical Assistance


It only takes one travel misstep to need medical assistance. Whether you need to locate an English-speaking doctor (or need help with translation), the nearest health care facility, or need an emergency medical evacuation – our medical assistance team is specially trained to assist with all kinds of medical situations. We have doctors, nurses and EMTs who monitor your medical case to ensure you're receiving proper medical care. Whether you had a quick visit to the ER or you're in the hospital for several days – our team checks in on you regularly. Other medical assistance services include:


Health care facility location

Coordinating medically necessary return travel arrangements

Assistance finding an English-speaking doctor

Emergency medical evacuation

Translation assistance


Medical monitoring

Prescription refill assistance

Medical equipment rental/replacement

Concierge Assistance*


For some, planning a vacation is part of the fun. For others it's the worst part. If you hate making reservations or planning an itinerary our concierge department can help! They've planned proposals, booked tee times, and made reservations at some of the hottest restaurants:

Restaurant referrals and reservations


Latest sports scores

Event ticketing

Find, wrap, and deliver one-of-a-kind gifts


Ground transportation coordination

Movie and theater information

Golf tee time reservations and referrals

Local activity recommendations

Floral services

And much more

Security Assistance*

Through the support of a global network of security consultants, AIG Travel responds to minor security incidents and life-threatening events such as 24-hour response services to assist travelers during an incident, security evacuation assistance and urgent message alerts.


Secure evacuation assistance 


Urgent message alerts, reporting and dissemination

Global risk analysis and consultation specialist 

24/7/365 response services to assist employees, customers and their families during an incident

Security training 

Cultural training 

Customized city guides

Customized travel itinerary reviews

Security/safety advisories and online access to up-to-date intelligence:

  • Breaking news
  • Worldwide threat assessments and incident reports
  • Detailed country reports

You can travel confidently we're here to help. Having our assistance is like traveling with an expert.

*Not included in all plans
Expenses incurred from third-party vendors for assistance services not part of a filed insurance plan are the responsibility of the traveler.

Get travel insurance the way you want it!

Travel Insurance Checklist

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Coverage available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.