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We get it, travel insurance can be intimidating. Check out common questions here or send us a message.
Help Center
When you need us, we’re there.
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Policy Tools / FAQs / More Information / Contact Us
Sure, our assistance centers are state-of-the-art, but that’s simply technology. What you’ll truly appreciate are our people. They want to know you and help when you need it most. Have questions? Call us. Want to modify your policy? No problem. Need to file a claim? We make it easy. You’ll find people who love travel and love helping you travel just as much. We’re a call or click away. And never forget how much we enjoy hearing about all of your trips!
Review plan details or make changes to an existing travel insurance plan.
Start a new claim and attach required documentation using this online tool.
View the status of a claim that has already been filed using your claim number and last name.
Submit your request for a travel insurance premium refund or voucher.
FAQs
Let’s make this easier! Before purchasing, please have the following information handy: Personal information for all travelers who will be on the policy. Trip details: dates of travel, destination, initial deposit date, final payment date, and any travel companies you will be using. Total trip cost and how that cost is broken down per person in your itinerary.
Claim payments under the Trip Cancellation & Trip Interruption benefits are based on the amount of Trip Cost insured per person. For multiple travelers, you should enter the Trip Cost associated with each individual as it appears on the itinerary or trip invoice.
We will need certain documentation to process your claim. Please click here to view the Required Documentation Checklist by Claim Type.
Travel Insurance Plan Checklist
Weʼve created a checklist to help ensure you have everything you need to get your travel insurance plan quote or to purchase your plan.
Assistance Services
One of the best parts about your travel insurance plan is having access to 24-hour assistance services.
Contact Us
Send us a message.
You can always reach us by email at inquire@aig.com or by using our contact form.
Need more help? Give us a call.
Within the U.S.
Internationally
Location and additional information.
Travel Guard
3300 Business Park Drive, Stevens Point, WI 54482
Questions?
Call us at: 800-826-5248
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Coverage available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.