AIG Claims
When you place a claim with AIG Claims, our responsiveness and passion for exceptional customer care will exceed your expectations.

AIG Claims Frequently Asked Questions

Please submit claims documentation via the following methods:

  • email to with your claim number in the subject line, or
  • via fax to 715-295-1113 with attention to your claim number, or
  • via mail at:

    AIG Claims
    Attn: your claim number
    PO Box 47
    Stevens Point, WI 54481

We will need certain documentation to process your claim. Please click here to view the Required Documentation Checklist by Claim Type.

Please allow 1-2 business days for processing of a fax or email. If you have questions after that time please contact us at 1-800-826-4919

Medical records may be requested when the information we received from the doctor is incomplete. The records are reviewed by Claims for making coverage determination under the terms and conditions of the policy purchased.

Please submit the e-ticket confirmation which provides the details of the booked airline travel arrangements, such as ticket numbers, record locator, travel itinerary, charges imposed, etc.

You must submit an insurance premium request either via email to, or via mail to:

Travel Guard
Attn: Refund Department
Stevens Point, WI 54481

Please click here to check the status of your claim online.

This claim form needs to be signed by the patient or their legal guardian. This document is necessary for Claims personnel to obtain medical information directly from the patient's provider.

Please allow 7-10 business days for the claim form to arrive by mail.