AIG Claims

When you place a claim with AIG Claims, our responsiveness and passion for exceptional customer care will exceed your expectations.

AIG Claims Frequently Asked Questions

Please submit claims documentation via the following methods:

  • email to with your claim number in the subject line, or
  • via fax to 715-295-1113 with attention to your claim number, or
  • via mail at:

    AIG Claims
    Attn: your claim number
    PO Box 47
    Stevens Point, WI 54481

We will need certain documentation to process your claim. Please click here to view the Required Documentation Checklist by Claim Type.

Please allow 1-2 business days for processing of a fax or email. If you have questions after that time please contact us at 1-800-826-4919

Medical records may be requested when the information we received from the doctor is incomplete. The records are reviewed by Claims for making coverage determination under the terms and conditions of the policy purchased.

Please submit the e-ticket confirmation which provides the details of the booked airline travel arrangements, such as ticket numbers, record locator, travel itinerary, charges imposed, etc.

You must submit an insurance premium request either via email to, or via mail to:

Travel Guard
Attn: Refund Department
Stevens Point, WI 54481

Our online claim status tool can lookup your policy and claim status.

This claim form needs to be signed by the patient or their legal guardian. This document is necessary for Claims personnel to obtain medical information directly from the patient's provider.

Please allow 7-10 business days for the claim form to arrive by mail.

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Coverage available to U.S. residents of the U.S. states and District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.