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AIG Travel Honored as a 2017 Achievement in Customer Excellence Award Winner
05/23/2017
Houston (May 23, 2017) – AIG Travel, provider of the portfolio of Travel Guard® travel insurance and global assistance services has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer category. This is the eighth straight year that AIG’s travel insurance and assistance companies have received the accolade, showcasing the company’s long-term dedication to customer service.
Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates AIG Travel’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. AIG Travel earned the Confirmit ACE Award based on its award-winning program that found on a scale of 1-10, with 10 being the highest possible score, customers rated their experience with Travel Guard products and services an average of 9.3. Nearly 89 percent of customers rated their experience an 8, 9, or 10 in their survey responses.
“We’re proud to be a recipient of a 2017 Confirmit ACE Award, as it reflects our dedication to the customer experience and our customer-first culture,” said Jeff Rutledge, CEO of AIG Travel. “Our Voice of the Customer program has been a key driver in delivering value to our organization from top to bottom, and this recognition from Confirmit will further fuel our efforts in customer experience excellence.”
“We’re delighted to honor AIG Travel as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and AIG Travel continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
For more information about AIG Travel visit www.aig.com/travel.
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About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2016. For more information on awards criteria, visit www.confirmit.com/ace-awards.
About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Contact:
Rhonda Sloan
713-284-8232
rhonda.sloan@aig.com
About Travel Guard
Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way. Learn more at www.travelguard.com and follow us on Facebook, Instagram and LinkedIn.
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Coverage available to residents of U.S. states and the District of Columbia only. This plan provides insurance coverage that only applies during the covered trip. Similar travel insurance coverage, offered by Travel Guard or another insurance provider, may be available through a variety of other sources, but may be subject to different terms and conditions (i.e. benefits, limits, exclusions, etc.). You may wish to compare the terms and conditions of this policy with those of your existing life, health, home and automobile insurance policies, as well as any other coverage which you may already have or is available to you, including through other insurers, as a member of an organization, or through your credit card program(s). If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc. (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Avenue of the Americas, 37th FL, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Travel assistance services provided by Travel Guard.