How to file an insurance claim

Detailed procedures for filing a claim are included in our Notice of Claims Form

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains  

Original hospital/medical bill(s)/receipt(s)/medical report stating diagnosis and the date of the injury/sickness commenced certified by the treating physician  

Letter of referral from the treating physician for the treatment conducted by medical providers (e.g., specialists, physiotherapists).

Reimbursement for Trip Cancellation / Trip Interruption

Copy of original itinerary 

Documentation confirming trip cancellation 

Documentation confirming non-refundable/refunded amount 

Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured trip  

Certification from the treating physician, indicating diagnosis and reason that the insured is unfit for travel, if applicable. 

Death certificate, if applicable 

Proof of relationship to the insured, if applicable

Reimbursement for Travel Delay/Missed Connections

Original documentation/receipts indicating the additional travel and/or accommodation expenses incurred after the start of the insured trip 

Documentation from common carrier or travel agent indicating the reason for travel delay

Documentation confirming non-refundable/refunded amount