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Travel Guard®

Assistance Services

Did you know that each travel insurance plan comes complete with 24-hour travel assistance?

We make sure our customers receive not only superior travel insurance coverage, but also a lifeline when away from home. So, the next time you’re delayed in the airport or have a medical emergency, we’ll not only reimburse covered expenses when you get home, we’ll find you a new flight or coordinate medical transportation while you’re on your trip! Check out the list of services our in-house travel assistance counselors have helped travelers like you with:

Travel Medical Assistance

  • Emergency medical evacuation transportation assistance
  • Physician/hospital/dental/vision referrals
  • Repatriation of mortal remains
  • Return travel arrangements
  • Emergency prescription replacement
  • Dispatch of doctor or specialist
  • Medical evacuation quote
  • In-patient and out-patient medical case management
  • Qualified liaison for relaying medical information to family members
  • Arrangements of visitor to bedside of hospitalized insured
  • Eyeglasses and corrective lens replacement assistance
  • Medical payment arrangements
  • Medical cost containment/expense recovery and overseas investigation
  • Medical bill audits
  • Shipment of medical records
  • Medical equipment rental/replacement

Worldwide Travel Assistance

  • Lost baggage search; stolen luggage replacement assistance
  • Lost passport/travel documents assistance
  • ATM locator
  • Emergency cash transfer assistance
  • Travel information including visa/passport requirements
  • Emergency telephone interpretation assistance
  • Urgent message relay to family, friends or business associates
  • Up-to-the-minute travel delay reports
  • Long-distance calling cards for worldwide telephoning
  • Inoculation information
  • Currency Conversion or purchase
  • Up-to-the-minute information on local medical advisories, epidemics, required immunizations and available preventive measures
  • Up-to-the-minute travel supplier strike information
  • Legal referrals/bail bond assistance
  • Worldwide public holiday information

Personal Security Assistance - Identity Theft

  • Assist Identity theft victim by ordering and reviewing credit bureau records on their behalf
  • Investigate financial accounts where identity theft is suspected
  • Interact with law enforcement to pursue prosecution of criminals
  • Review account activity to identify any suspicious activities

LiveTravel Emergency Assistance

  • Flight rebooking
  • Hotel rebooking
  • Rental vehicle booking
  • Emergency return travel arrangements
  • Roadside Assistance
  • Rental Vehicle Return
  • Guaranteed hotel check-in
  • Missed connections coordination

Concierge Services

  • Restaurant referrals and reservations
  • Event Ticketing
  • Ground transportation coordination
  • Golf tee time reservations and referrals
  • Wireless device assistance
  • Latest worldwide weather and ski reports
  • Floral Services
  • Private air charter assistance
  • Cruise charter assistance
  • Latest sports scores
  • Find, wrap, and deliver one-of- a-kind gifts
  • Movie and theater information
  • Latest stock quotes
  • Special occasion reminders and gift ideas
  • Lottery results
  • Local activity recommendations