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  • Should your customers need to file a claim, they will experience our industry leading claims standards:

    • Hassle-free, real-time online claims status
    • 98% of all claims filed with one phone call. Travel Guard does not mail blank and burdensome claim forms.
    • Claims settled within 24 hours of receipt of final documentation.
    • Dedicated claims analysts assigned to handle claims administration and payment.
    • Direct billing to medical providers

    In addition, Travel Guard employs the Fairness Principle. Through our Fairness Principle procedure, all denied claims are sent to an arbitrator for review, and regardless of the outcome, the arbitrator’s decision is honored. All denied claims are discussed with the insured via telephone prior to a denial letter being sent. We use the Fairness Principle to ensure that customers whose claims have been denied have an opportunity to fully understand and resolve any claims questions or concerns. It’s part of our commitment to providing superlative customer service.

Questions?Call us at 800-826-1300
Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.