Houston (May 16, 2017) – AIG Travel, provider of the portfolio of Travel Guard® travel insurance and global assistance services has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer category. This is the eighth straight year that AIG’s travel insurance and assistance companies have received the accolade, showcasing the company’s long-term dedication to customer service.
Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates AIG Travel’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. AIG Travel earned the Confirmit ACE Award based on its award-winning program that found on a scale of 1-10, with 10 being the highest possible score, customers rated their experience with Travel Guard products and services an average of 9.3. Nearly 89 percent of customers rated their experience an 8, 9, or 10 in their survey responses.
“We’re proud to be a recipient of a 2017 Confirmit ACE Award, as it reflects our dedication to the customer experience and our customer-first culture,” said Jeff Rutledge, CEO of AIG Travel. “Our Voice of the Customer program has been a key driver in delivering value to our organization from top to bottom, and this recognition from Confirmit will further fuel our efforts in customer experience excellence.”
“We’re delighted to honor AIG Travel as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and AIG Travel continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
About AIG Travel and Travel Guard® AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance solutions and assistance. Travel Guard® is the marketing name for its portfolio of travel insurance solutions and travel-related services, including assistance and security services, marketed to both leisure and business travelers around the globe. Services are provided through a network of wholly owned service centers located in Asia, Europe and the Americas. For additional information, please visit our websites at www.aig.com/travel and www.travelguard.com.
Products or services may not be available in all countries or states, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. In the United States, Travel Guard insurance products are offered through licensed insurance producers, including Travel Guard Group, Inc., and underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 175 Water Street, New York, NY 10038, that is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445.
About AIG American International Group, Inc. (AIG) is a leading global insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig |Twitter: @AIG_LatestNews| LinkedIn: http://www.linkedin.com/company/aig
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
About the Confirmit ACE Awards The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
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