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AIG Travel’s Travel Guard® insurance products and services now available to United Airlines’ customers

HOUSTON – October 18, 2017 – AIG (NYSE: AIG) announced today the availability of its Travel Guard® travel insurance products and services on United.com and the United mobile app. The program is part of a multi-year deal between AIG and United for AIG Travel to offer its travel insurance plans to United customers. 

“We are pleased to offer a full portfolio of travel insurance products and global assistance services to the millions of passengers who fly United Airlines each year,” said Jeff Rutledge, CEO at AIG Travel. “This offering will help ensure customers have access to comprehensive coverage options as they travel the world over.” 

Travel Guard is now an option available to United customers booking travel on United.com and on the United mobile app. These plans include coverage for trip cancellation/interruption, personal baggage loss/delay, emergency medical services and more. AIG Travel’s travel insurance plans are currently available to the airline’s customers in the United States, Canada, Mexico and many countries throughout Western Europe. AIG Travel is a part of AIG’s market-leading Personal Insurance business. 

“United is a leading global airline, and we are thrilled to be able to provide our award-winning Travel Guard® products and services to help anticipate and mitigate risk, and be there when customers need us,” said Gaurav D. Garg, CEO, Personal Insurance. “This is part of our strategy to join forces with leading companies to innovate and grow as we seek to expand our multinational businesses.” 

The insurance product pricing and benefits vary based on multiple factors, and coverage is subject to policy terms and conditions. To learn more about AIG Travel or the Travel Guard® portfolio of travel insurance and assistance services, visit www.aig.com/travel or travelguard.com.

About AIG Travel and Travel Guard®
AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance solutions and assistance. Travel Guard® is the marketing name for its portfolio of travel insurance solutions and travel-related services, including assistance and security services, marketed to both leisure and business travelers around the globe. Services are provided through a network of wholly owned service centers located in Asia, Europe and the Americas. For additional information, please visit our websites at www.aig.com/travel and www.travelguard.com.

Products or services may not be available in all countries or states, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. In the United States, Travel Guard insurance products are offered through licensed insurance producers, including Travel Guard Group, Inc., and underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 175 Water Street, New York, NY 10038, that is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445.

About AIG
American International Group, Inc. (AIG) is a leading global insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig |Twitter: @AIG_LatestNews| LinkedIn: http://www.linkedin.com/company/aig

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. 

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.

If you'd like more information about Travel Guard news, contact:

Rhonda Sloan
AIG Travel
 
713.284.8232 
Rhonda.Sloan@aig.com

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