During a 10-day trip to Paris my husband had to go to the hospital where he spent 7 days in the ICU. While we were still in Paris Travel Guard was wonderfully helpful. They spoke to the doctors, arranged to cancel the airline tickets we could not use, took care of the new reservations and gave me comfort and support that was so reassuring. When it came time to return home, Travel Guard, with the doctor's consultation, confirmed that my husband should have stand-by oxygen so they sent a nurse who flew from Miami and accompanied us to the door of our home in the U.S.
I never saw a bill for these services. The kindness and support of everyone I had contact with at Travel Guard was amazing. I paid the hospital bill with my credit card, but Travel Guard promptly repaid us for all our covered medical expenditures. I can not recommend this company more strongly.