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When you place a claim with AIG Claims, our responsiveness and passion for exceptional customer care will exceed your expectations.
Please submit claims documentation via the following methods:
Please allow 1-2 business days for processing of a fax or email. If you have questions after that time please contact us at 1-800-826-4919
Medical records may be requested when the information we received from the doctor is incomplete. The records are reviewed by Claims for making coverage determination under the terms and conditions of the policy purchased.
Please submit the e-ticket confirmation which provides the details of the booked airline travel arrangements, such as ticket numbers, record locator, travel itinerary, charges imposed, etc.
This claim form needs to be signed by the patient or their legal guardian. This document is necessary for Claims personnel to obtain medical information directly from the patient's provider.
Please allow 7-10 business days for the claim form to arrive by mail.