• AIG Claims


    When you place a claim with AIG Claims, our responsiveness and passion for exceptional customer care will exceed your expectations.
  • What documentation is necessary when filing a claim?


    Note: The following is only a brief description of the travel insurance coverage. The policy may contain reductions, limitations, exclusions, and termination provisions. Coverage may not be available in all states or outside the U.S. Please refer to your specific DOC.

    Please select your type of claim from the list below for information on what documentation may be required.





    Trip Cancellation

    Trip Cancellation provides reimbursement for non-refundable, prepaid trip payments and deposits if a trip is canceled due to a covered reason.

    Required Documentation

    • Documentation to support the reason for the cancellation of your trip.
      *** For claims due to medical reasons, a completed Medical Certificate claim form will be required. ***
      View Medical Certificate claim form
    • Copies of any Accident/Police/Incident Report(s) if claim due to an accident.
    • Trip Invoice/Confirmation showing details of Trip (what/where/when), value of claimed trip component, and airline e-ticket and confirmation/reservation numbers
    • Proof of payment for claimed expenses (Paid Trip Invoice, Credit Card, and/or Bank Statement)
    • Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.

    Trip Interruption

    Trip Interruption / Missed Connection provides reimbursement for (1) unused, non-refundable, prepaid trip payments and deposits, and (2) additional transportation expenses to reach Destination or Home if a trip is interrupted for a covered reason.

    Required Documentation

    • Documentation to support the reason for the interruption of your trip.
      *** For claims due to medical reasons, a completed Medical Certificate claim form will be required. ***
      View Medical Certificate claim form
    • Copies of any Accident/Police/Incident Report(s) if claim due to an accident.
    • Trip Invoice/Confirmation showing details of Trip (what/where/when), value of claimed trip component, and airline e-ticket and confirmation/reservation numbers
    • Proof of payment for claimed expenses (Paid Trip Invoice, Credit Card, and/or Bank Statement)
    • Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.

    Trip Delay

    Trip Delay provides reimbursement for additional meal and accommodation expenses when a trip is delayed 24 or more hours due to a covered reason.

    Required Documentation

    • Travel itinerary showing all details of insured Trip (when/where/what)
    • Receipts for claimed for additional meal and accommodation expenses.
    • Common Carrier or other report which verifies the cause and duration of the delay.
    • Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.

    Baggage Loss

    Baggage Loss / Damage provides reimbursement for lost, stolen or damaged baggage.

    Required Documentation

    • Travel itinerary showing all details of insured Trip (when/where/what)
    • Accident / Incident / Police / Irregularity Report providing details of the incident.
    • Receipts for all claimed lost/stolen/damaged personal possessions or baggage.
    • Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
    • Copy of Homeowner/Renter's insurance Declarations Page along with copy of EOB from insurance company may be required if coverage is Secondary or Excess.
    • FOR DAMAGE only - copy of repair invoice or estimate.

    Baggage Delay

    Baggage Delay provides reimbursement for clothing, toiletries, and other necessary personal effects if baggage is delayed for at least 24 hours during trip.

    Required Documentation

    • Travel itinerary showing all details of insured Trip (when/where/what)
    • Irregularity / Incident Report filed with Common Carrier confirming delay
    • Receipts for all claimed clothing, toiletries, and other necessary personal effects
    • Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.

    Emergency Medical Expense/Evacuation

    Emergency Medical Expense / Emergency Evacuation provides reimbursement for medically necessary medical services and emergency transportation expenses during trip.

    Required Documentation

    • Medical, treatment, ER, and admit/discharge records detailing condition treated while on Trip for claimed medical expenses.
    • Copies of all bills, invoices, receipts, and applicable credit card/bank statements pertaining to claimed medical expenses.
    • INJURY Claims - Accident / Incident / Police / ER Report(s) which detail accident.
    • EOB's from health insurance companies may be required if coverage is Secondary or Excess.

    Car Rental Collision Damage

    Car Rental Collision Damage covers the costs of damage to a rental car.

    Required Documentation

    • Copy of Original Rental Contract & Invoice;
    • Police / Accident / Incident Report(s) which provide details of event.
    • Copy of repair estimate/invoice.
    • Pictures of vehicle damage, including accident scene photos, if available.
    • Proof of any payments made to the Rental Car Company for damage.
Questions?
Call us at 1.800.826.4919

Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip.
You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.