Professional, Capable and Unfailingly Polite
Just wanted to write and say how grateful I am to Travel Guard for the incredible service I received. I was flying to a photography workshop in Florence, Italy. But, during a layover in Amsterdam, I became very ill and had to be taken to a hospital for a week.
My luggage went on to Florence without me and your staff was able to track it down and get it returned to Mobile, AL. Every person at Travel Guard I spoke with while in the hospital and after was professional, capable and unfailingly polite. Travel Guard hired a Dutch EMT to escort me home, and I am extremely grateful for that service as he made it possible for me to avoid long customs lines and made a long flight safer and much easier given that I was very weak.
I am grateful for the service in getting me reimbursed for the trip, workshop and the medical expenses. I was reimbursed in full. I have told everyone I know about how wonderful Travel Guard has been and even posted it on Facebook as I want my friends to be covered the way I was.
Thank you again for everything, this experience would have been devastating if not for you. As long as I can get Travel Guard I will be confident while travelling.
-Laura W.