Did you know that each travel insurance plan comes complete with 24-hour travel assistance?

We make sure our customers receive not only superior travel insurance coverage, but also a lifeline when away from home. So, the next time you’re delayed in the airport or have a medical emergency, we’ll not only reimburse covered expenses when you get home, we’ll find you a new flight or coordinate medical transportation while you’re on your trip! Check out the list of services our in-house travel assistance counselors have helped travelers like you with:

Travel Medical Assistance

Emergency medical evacuation transportation assistance
Physician/hospital/dental/vision referrals
Repatriation of mortal remains
Return travel arrangements
Emergency prescription replacement
Dispatch of doctor or specialist
Medical evacuation quote
In-patient and out-patient medical case management
Qualified liaison for relaying medical information to family members
Arrangements of visitor to bedside of hospitalized insured
Eyeglasses and corrective lens replacement assistance
Medical payment arrangements
Medical cost containment/expense recovery and overseas investigation
Medical bill audits
Shipment of medical records
Medical equipment rental/replacement

Worldwide Travel Assistance

Lost baggage search; stolen luggage replacement assistance
Lost passport/travel documents assistance
ATM locator
Emergency cash transfer assistance
Travel information including visa/passport requirements
Emergency telephone interpretation assistance
Urgent message relay to family, friends or business associates
Up-to-the-minute travel delay reports
Long-distance calling cards for worldwide telephoning
Inoculation information
Currency Conversion or purchase
Up-to-the-minute information on local medical advisories, epidemics, required immunizations and available preventive measures
Up-to-the-minute travel supplier strike information
Legal referrals/bail bond assistance
Worldwide public holiday information

Personal Security Assistance - Identity Theft

Assist Identity theft victim by ordering and reviewing credit bureau records on their behalf
Investigate financial accounts where identity theft is suspected
Interact with law enforcement to pursue prosecution of criminals
Review account activity to identify any suspicious activities

LiveTravel Emergency Assistance

Flight rebooking
Hotel rebooking
Rental vehicle booking
Emergency return travel arrangements
Roadside Assistance
Rental Vehicle Return
Guaranteed hotel check-in
Missed connections coordination

Concierge Services