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Why Buy Travel Insurance
Frequently Asked Questions
Brief Description of Coverage
For questions regarding coverage or to file a claim please call (866) 385-4839.
Q. What does this plan cover due to Trip Cancellation?A. The insurer will reimburse the non-refundable, pre-paid payments or deposits, if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to the airport; inclement weather causing delay or cancellation of travel; or strike. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.
Q. When does the coverage begin?A. The coverage for Trip Cancellation will be effective for an Insured at 12:01 a.m. Standard Time on the date following the payment of the required plan cost. All other coverage will begin on the later of: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time you start your Trip, provided the required plan cost has been paid.
Q. How do I file a claim?A. Call Travel Guard at (866) 385-4839, 24 hours a day and 7 days a week! A representative will review and complete a claim form for you while you are on the phone, and will explain what you need to provide to allow us to process and pay your claim. The form will then be faxed or mailed to you for signature and to allow you to attach the appropriate additional documentation.