• Frequently Asked Questions

    For questions regarding coverage or to file a claim please call (866) 385-4839.  

    Q. What does this plan cover due to Trip Cancellation?
    A. The insurer will reimburse the non-refundable, pre-paid payments or deposits, if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to the airport; inclement weather causing delay or cancellation of travel; or strike. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.

    Q. When does the coverage begin?
    A. The coverage for Trip Cancellation will be effective for an Insured at 12:01 a.m. Standard Time on the date following the payment of the required plan cost. All other coverage will begin on the later of: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time you start your Trip, provided the required plan cost has been paid.

    Q. How do I file a claim?
    A. Call Travel Guard at (866) 385-4839, 24 hours a day and 7 days a week! A representative will review and complete a claim form for you while you are on the phone, and will explain what you need to provide to allow us to process and pay your claim. The form will then be faxed or mailed to you for signature and to allow you to attach the appropriate additional documentation.

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This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 213-897-8921. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Travel assistance services provided by Travel Guard.