For questions regarding coverage, services or to file a claim please call 1.866.370.0414
Q. What does this plan cover due to Trip Cancellation?
A. If you purchased the Travel Guard travel insurance, Travel Guard will reimburse the non-refundable, pre-paid payments or deposits if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence or destination made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to destination; inclement weather causing delay or cancellation of travel; or strike. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.
Q. Will I be covered if I cancel my Trip for any reason?
A. Yes. When you purchase the Viking Cruises’ Cancel For Any Reason Waiver and cancel your travel arrangements before your scheduled departure for ANY REASON your cancellation penalty will be refunded in Travel Vouchers. The Travel Vouchers are valid for travel within 12 months of the date of issue, but no later than 15 months from the date your trip was cancelled. The balance of the refund made, if applicable, paid either in cash or credit card credit.
If you purchased both the Viking Cruises’ Cancel For Any Reason Waiver as well as the Travel Guard travel insurance, the reason for cancelling your travel arrangements will determine if Viking Cruises will issue travel vouchers or if Travel Guard will reimburse your pre-paid and non-refundable expenses.
Q. What happens if a family member not traveling becomes ill or passes away? Is this covered?
A. An illness or death of a family member not traveling with you may be considered a covered reason for Trip Cancellation or Trip Interruption (conditions apply). The definition of a family member is included in the Description of Coverage.
Q. When does the coverage begin?
A. The coverage for Trip Cancellation will be effective for an Insured at 12:01 a.m. Standard Time on the date following receipt by the tour company of any required plan cost. All other coverages will begin on the later of: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time the Insured starts his/her Trip, provided any required plan cost has been paid.
Q. How do I file a claim?
A. Call us at 1.866.370.0414 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.