• Travelocity

    Travel Protection Plan: Frequently Asked Questions



    Does it Cover Canceled Trips?

    Cancellation Policy – What does The Travel Protection Plan cover? 

    The insurer will pay benefits up to your total trip cost only in the event you are prevented from taking your trip for one of the following, covered reasons:

    • You, a traveling companion, or an immediate family member suffers an injury, sickness, or death;
    • You or your traveling companion (i) are hijacked, quarantined, required to serve on a jury, or subpoenaed; (ii) has a principal residence made uninhabitable by fire, flood, volcano, earthquake, hurricane, or other natural disaster; or (iii) are directly involved in a documented traffic accident while en route to departure;
    • Default of the travel supplier resulting solely from their financial insolvency;
    • Inclement weather or the occurrence of a natural disaster, including a hurricane, causing a complete cessation of travel and/ or transportation services at your point of departure and/or destination for more than 48 hours.

    Note: For specifics regarding any cancellation reason, please contact Travel Guard.


    Where to purchase

    The Travel Protection Plan is offered as an optional enhancement to airline tickets (domestic and international itineraries), as well as Vacation Packages and Cruises.

    The option to review and purchase is offered in the booking path on the Review and Continue page under the Travel Protection section, and includes the following:

    • Available to all U.S. residents (except Puerto Rico) who are making their air travel arrangements on our site.
    • Must be purchased for all passengers in the same booking.
    • Available for both domestic and international itineraries.
    • 24-Hour Emergency Assistance Services while you travel.
    • The Travel Protection Plan Premium is non-refundable.
    • Not currently available to group bookings.

    Unfortunately, you will not be given another option to purchase The Travel Protection Plan on our site after you have booked your trip. However, you can contact Travel Guard directly at www.travelguard.com. If you have any questions please contact Customer Care at 1.888.872.8356.



    Did Not Mean To Purchase

    If you feel that you were incorrectly charged for travel protection that you did not intend to purchase, please feel free to contact our customer service agents. Our agents will be happy to assist.

    Contact Customer Service at 1.888.872.8356

    Or, you may Email us:
    For Domestic or International Flight Protection, click here.
    For Vacation Package Protection, click here.



    Flight Changes

    Please review the table below to see if the Cruise Protection Plan will carry over to the new reservation when there is a change.

    If flight change is Then the policy...
    Involuntary (airline schedule change) Does carry over to the new itinerary

    Note: Schedule change is not a covered reason to refund or cancel.
    Voluntary (reissue / exchange) Does not carry over and you would have to purchase a new policy.
Non insurance services are provided by Travel Guard. 
 
This plan provides insurance coverage that only applies during the covered trip.
You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.