A Customer's Story:Travel Guard is an A+ company
All homecomings are sweet, but especially when going home means traveling overseas to that special destination where you grew up. Such was the case of Isabel M. - a native of the Philippines. Isabel, currently residing in Minnesota with her husband, had traveled to her homeland to celebrate her two-year-old daughter's birthday.
Unfortunately, the joy of their homecoming was met with uncertainty and fear when Isabel's daughter had a difficult time adapting to the hot, humid weather and local food and water. As her dehydration increased, Isabel made a phone call to her husband, John, back in Minnesota. The phone call confirmed the worst – their little girl couldn't keep anything down, would not eat or drink and her eyes were becoming glossy as she rapidly lost weight. The couple admitted her to the hospital immediately where she received the treatment she needed. Thankfully, mother and daughter had a travel insurance plan and Travel Guard's 24/7 assistance team was able to assist them with 24/7 medical assistance every step of the way. Their daughter recovered completely.
Upon returning home, John contacted Travel Guard and said, "I felt as if I was literally talking to our neighbor next door. Travel Guard was very professional, courteous and genuinely concerned about the welfare of my daughter. My daughter's condition improved after about four days in the hospital. We submitted all hospital and doctor bills to Travel Guard and received reimbursement about three weeks later. I strongly recommend Travel Guard to anyone traveling overseas, especially with children. We're going to Canada later this month and will surely purchase a travel insurance plan from you. Travel Guard is an A+ company with outstanding customer service. Thank you very much."