Should your customers need to file a claim, they will experience our industry leading claims standards:

• Hassle-free, real-time online claims status
• 98% of all claims filed with one phone call. Travel Guard does not mail blank and burdensome claim forms.
• Claims settled within 24 hours of receipt of final documentation.
• Dedicated claims analysts assigned to handle claims administration and payment.
• Direct billing to medical providers

In addition, Travel Guard employs the Fairness Principle. Through our Fairness Principle procedure, all denied claims are sent to an arbitrator for review, and regardless of the outcome, the arbitrator’s decision is honored. All denied claims are discussed with the insured via telephone prior to a denial letter being sent. We use the Fairness Principle to ensure that customers whose claims have been denied have an opportunity to fully understand and resolve any claims questions or concerns. It’s part of our commitment to providing superlative customer service.