Each year Travel Guard conducts an agent satisfaction survey. Here are some of our findings from 2009 from the over 1,000 agents who responded:
Beyond these measures of satisfaction, though, we believe that what sets Travel Guard apart from other companies is the quality of service we provide. Our employees are committed to providing you and your clients an exceptional service experience. That service begins with the sales professionals who support your efforts. Here are some recent comments we’ve received:
“I just wanted to tell you how much I appreciate my rep, Alex. Over the last couple of months, I have had several unusual circumstances with some Travel Guard policies and have called Alex for assistance/advice. He is always very helpful, professional and beyond willing to help. I have told him several times how much I appreciate him, but I wanted you to know, too. This type of relationship and assistance is the main reason I sell ONLY Travel Guard.”
“Our sales rep is great. Mark calls all the time with information.”
“We have been blessed with an extraordinary rep in the travel industry-- Rich. His attention to detail and customer service is by far the best we have experienced with all of our vendors and suppliers in the 20+ years we have been in the travel industry. He goes above and beyond the call of duty with cheerfulness and efficiency every time!”
“Our rep, Barb V., is excellent and has been extremely helpful in clarifying the details of plans, with special arrangements, etc.”
“Your customer service is unmatchable and every sales rep we have had has been top quality.”
“I’m very pleased with my working relationship with Travel Guard. We have had an excellent experience selling Travel Guard and any time we have had client issues, we have been able to resolve it quickly and to everyone’s satisfaction.”
“Selling Travel Guard is the easiest thing I do! Thanks!”