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  • Travel Guard is proud to have one of the largest sales teams in the travel industry.
    Our teams are dedicated to help you grow your insurance revenues.
    Please check out our Team Bios to learn more about your dedicated sales team.

    • NORTH WEST SALES TEAM |Alaska, Alberta, British Columbia, Idaho, Montana, Oregon, Washington, Wyoming 

    • Suzanne PaulikSUZANNE PAULIK
      suzanne.paulik@travelguard.com
      800.826.7791 ext. 15017
      715.295.9149
      Learn more about Suzanne 

      Suzanne has been with Travel Guard since 2005 and, having worked closely with a variety of business units across the company, offers our agent partners a range of diverse travel insurance experience. Suzanne will serve as one of your in-house managers, ready and available with all the answers you need to make travel insurance easy. Travel professionals trust Suzanne for her outstanding service and a focus on growing agency partnerships. "Travel professionals are busy people and my goal is to provide them with the necessary skills and knowledge to feel confident in offering our plans to their clients," said Suzanne. Suzanne's work experience prior to Travel Guard includes SBC Global, Inc. and Johns Hopkins University. Suzanne is located at Travel Guard's headquarters in Stevens Point, WI.

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      PACIFIC WEST SALES TEAM |California, Hawaii 

    • Daena OczachowskiDAENA OCZACHOWSKI
      daena.oczachowski@travelguard.com
      800.826.7791 ext. 16060
      715.295.9202
      Learn more about Daena 

      Daena joined Travel Guard in 2006. She has assisted travelers in LiveTravel, handled concierge requests, servicing partners in the World Service Center, Specialty, Wholesale, and Elite accounts, and claims. Daena transitioned into Retail Sales in 2010. She managed a travel agency and presents her experience and knowledge to incorporate travel insurance by working together with her partners to strategize solutions to meet their needs. Daena is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Rich ToltzmanRICH TOLTZMAN
      rich.toltzman@travelguard.com
      800.826.7791 ext. 14655
      715.295.9158
      Learn more about Rich 

      Rich joined Travel Guard in 2003. He graduated from the University of Wisconsin Eau Claire with a Bachelor of Business Administration. He looks forward to working with you and strives to make selling travel insurance as simple as possible. Rich is based at Travel Guard’s headquarters in Stevens Point, WI.

    • Pamela RossPAMELA ROSS
      pam.ross@travelguard.com
      800.826.7791 ext. 17851
      715.342.7372
      Learn more about Pamela 

      Pamela Joined Travel Guard in 2002. Her industry tenure includes national positions with American Airlines, Hyatt Resorts and Auto Europe. She received her B.A. in Communications/Marketing from California State University Long Beach. She is a member of SKAL, SoCal and Orange County ASTA, and the Orange County, San Diego and Inland Empire Chapters of PROST. Pamela is located in southern California.

    • Terry ReidTERRY REID
      terry.reid@travelguard.com
      800.826.7791 ext. 17415
      715-342-7375
      Learn more about Terry 

      Terry joined Travel Guard in 2005. Having worked for travel companies, including Carlson Corporations and Cruise Holidays. In a time of mass communication, Terry enjoys the opportunity of sitting down face-to-face with his travel agents, listening firsthand to their challenges, and talking through real, workable solutions. Terry is located in southern California.

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      SOUTH WEST SALES TEAM |Arizona, Colorado, Nevada, Utah, Louisiana, New Mexico, Oklahoma, Texas 

    • Lorne PaulsonLORNE PAULSON
      lorne.paulson@travelguard.com
      800.826.7791 ext. 15022
      715.295.9128
      Learn more about Lorne 

      Lorne has been with Travel Guard since 2008. He began in the Travel Guard Licensing department before becoming a member of the Retail Sales team. Lorne enjoys spending time with his family along with many other activities. He values the travel agents he works hand-in-hand with and is dedicated to building their business by strengthening their partnership with Travel Guard. Lorne is located at Travel Guard’s headquarter office in Stevens Point, WI.

    • Susan HewittSUSAN HEWITT
      susan.hewitt@travelguard.com
      800.826.7791 ext. 13580
      715.295.9139
      Learn more about Susan 

      Susan joined Travel Guard in 1991, so she has had the unique opportunity of watching the tremendous growth of the company over the years. Susan is an experienced sales professional with extensive knowledge of travel insurance sales, marketing & customer service & she never waivers when it comes to helping agents & their clients. Susan is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Tina OleksinskiTINA OLEKSINSKI
      tina.oleksinski@travelguard.com
      800.826.7791 ext. 12820
      715.342.7376
       Learn more about Tina 

      Tina joined Travel Guard in 1999. Prior to joining Travel Guard, Tina worked in sales management positions for National Car Rental, American Airlines, and Flying Tiger Airlines. She holds a B.S. in Business from Boston University, and she is extremely active in the travel industry. Tina is a Certified Travel Advisor and is a member of APTA, PROST, and SKAL. She also serves on the board of ASTA. As your in person manager, Tina looks forward to getting to know you and providing the right solutions to your business needs. Tina is located in Denver, CO.

    • Miriam BeerMIRIAM BEER
      miriam.beer@travelguard.com
      800.826.7791 ext. 13342
      715.342.7371
      Learn more about Miriam 

      Miriam began her experience with Travel Guard as a Director of Sales in May of 2007. Since then, Miriam has established an outstanding working relationship with her agents and works together to grow their business. Miriam graduated from the University of New Mexico with a Bachelor's Degree in Marketing Management. She is fluent in English and Spanish with the desire to learn French as a third language. Miriam is located in Houston, TX.

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      MID AMERICA SALES TEAM |Arkansas, Iowa, Kansas, Manitoba, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Saskatchewan, South Dakota, Tennessee, Wisconsin 

    • Rich SweetRICH SWEET
      rich.sweet@travelguard.com
      800.826.7791 ext. 13328
      715.295.9155
      Learn more about Rich 

      Rich has been a member of Travel Guard’s sales team since 2006. He brings with him a depth of travel insurance experience— possessing years of sales and customer service knowledge. Rich has worked in Travel Guard’s World Service Center as a customer service representative and as a manager of training and quality assurance. Rich is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Connie GelhausCONNIE GELHAUS
      connie.gelhaus@travelguard.com
      800.826.7791 ext. 13313
      715.342.7365
      Learn more about Connie 

      Connie joined Travel Guard’s sales team in 2008. She enjoys finding workable solutions, creating opportunities, and developing strategies for utilizing travel insurance technologies. Prior to joining Travel Guard, Connie worked as an advertising representative at a local publication, as well as for a web-conferencing provider where she specialized in social media, marketing, and sales. She holds a degree in Marketing from St. Cloud State University. Connie is located in Minnesota.

    • Kelly SanchezKELLY SANCHEZ
      kelly.sanchez@travelguard.com
      800.826.7791 ext. 12133
      715.342.7388
      Learn more about Kelly 

      Kelly joined Travel Guard’s sales team in 2012. Prior to her role at Travel Guard, she worked as a district manager for an all-inclusive resort. Kelly also has worked as a destination manager for a tour operator and was based out of the Caribbean for 12 years. She graduated from the University of Wisconsin-La Crosse with a degree in Psychology and a Spanish minor. Kelly is located in Wisconsin.

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      SOUTH EAST SALES TEAM | Alabama, Florida, Georgia, North Carolina, South Carolina 

    • amber morkAMBER MORK
      amber.mork@travelguard.com
      800.826.7791 ext. 15960
      715.295.9147
      Learn more about Amber 

      Amber brings a depth of travel insurance experience to her role on the Retail Sales team. She joined Travel Guard in 2002. Amber was promoted to the Retail Sales team in 2006 where she enjoys helping travel agents become more successful offering our travel insurance plans. Amber is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Dave McGowanDAVE McGOWAN
      david.mcgowan@travelguard.com
      800.826.7791 ext. 13335
      715.342.7367
      Learn more about Dave 

      Dave joined Travel Guard in 2006. Dave is fluent in Spanish and Portuguese and works with many of our Hispanic accounts. Prior to joining Travel Guard, Dave worked as an account executive for Kuoni Tours and also as an insurance claims representative for Sentry Insurance. Dave is located in Georgia.

    • Tracy BallTRACY BALL
      tracy.ball@travelguard.com
      800.826.7791 ext. 11171
      715.295-9386
      Learn more about Tracy 

      Tracy joined Travel Guard in June 2013. Tracy has worked in the travel industry for over 18 years. Her career started as a travel agent, so Tracy fully understands the needs of our travel partners. Tracy has a strong desire to help people understand the importance of travel insurance and assistance services. Tracy is located in Florida.

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      GREAT LAKES SALES TEAM | Illinois, Indiana, Kentucky, Michigan, Ohio, Ontario 

    • Dawn HendersonDAWN HENDERSON
      dawn.henderson@travelguard.com
      800.826.7791 ext. 17049
      715.295.9138
      Learn more about Dawn 

      Dawn joined Travel Guard’s sales team in 2007. Prior to joining Travel Guard Dawn worked as an assistant manager for a jewelry store. Dawn holds a Bachelor of Science in Business Administration degree. She is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Kylie SwenKYLIE SWEN
      kylie.swen@travelguard.com
      800.826.7791 ext. 15018
      715.295.9156
      Learn more about Kylie 

      Kylie started at Travel Guard in 1998. In 2008, she joined the Travel Guard Retail Sales team. Kylie enjoys keeping agents informed on opportunities available to them using Travel Guard products, services, and technologies. Her previous work experience includes working as an advertising manager for Gannet-Wisconsin Rapids Daily Tribune. She holds an Associate Degree in Business Administration and Marketing. She is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Bethann KirkBETHANN KIRK
      bethann.kirk@travelguard.com
      800.826.7791 ext. 13339
      715.342.7363
      Learn more about Bethann 

      Bethann began her career in the travel industry in 1981. She has worked for several tour operators including Funjet Vacations, Travel Charter, and Samson Tours. In 2007, Bethann joined Travel Guard as a Director of Sales for the Great Lakes team. She is a member of ASTA. Bethann is located in the Detroit area.

    • Sheri RicherSHERI RICHER
      sheri.richer@travelguard.com
      800.826.7791 ext. 12126
      715.342.7382
      Learn more about Sheri 

      Sheri joined Travel Guard 2012 and has over 20 years of experience in the travel industry. Sheri has worked as a travel agent in the leisure department of a high volume call center, as a cruise specialist in both brick and mortar agencies, and as a home based agent. Sheri has a B.A. in Business Administration from the Illinois Wesleyan University. She is located in Sheridan, IL.

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      ATLANTIC COAST SALES TEAM | Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia, Connecticut, Maine, Massachusetts, New Hampshire, Newfoundland And Labrador, Quebec, Rhode Island, Vermont 

    • Holly DiestlerHOLLY DIESTLER
      holly.diestler@travelguard.com
      800.826.7791 ext. 12081
      715.342-7398
      Learn more about Holly 

      Holly joined Travel Guard in 2013 and brings with her 9 years of sales experience. Holly values the agents she works with and strives to provide valuable services for which Travel Guard Is known. She earned a B.S. in Sociology and Public Administration from UW-Stevens Point. Holly is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Roy WestleyROY WESTLEY
      roy.westley@travelguard.com
      800.826.7791 ext. 14104
      715.295.9201
      Learn more about Roy 

      Roy started at Travel Guard in 1990. In 2010, he joined the Travel Guard Retail Sales team. Roy moved to the United States in 1989 from England after spending fifteen years in the travel industry there, and he brings with him a wealth of travel experience along with solid insurance product knowledge. Roy is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Jim SheatsJIM SHEATS, CTC
      jim.sheats@travelguard.com
      800.826.7791 ext. 17148
      703.310.8855
      Learn more about Jim 

      Jim joined Travel Guard in 2005. Jim’s background includes extensive travel industry experience, including National Sales Director for Universal Studios; Vice President/General Manager for Universal Studios Vacations; and the Director of Leisure Sales & Marketing for US Airways. Jim has a BBA from the University of Georgia and earned his CTC designation. Jim is located in Arlington, VA.

    • Lorne PaulsonJOHN TYSON
      lorne.paulson@travelguard.com
      800.826.7791 ext. 11507
      715.295.9390
      Learn more about John 

      John joined Travel Guard in 2013. Before joining Travel Guard, he was the New England Regional Sales Manager for Travel Industry and Partnership Sales at The Hertz Corporation. John has an MBA from the University of Massachusetts. John is located in Merrimac, MA.

    • RAY LENGELRAY LENGEL
      raymond.lengel@travelguard.com
      800.826.7791 ext. 17844
      267.337.1240
      Learn more about Ray 

      Ray joined Travel Guard in 2001. Prior to joining Travel Guard Ray was the manager of Ambassador Travel in North Wales, PA and he later worked in sales for two different insurance companies, gaining valuable experience in the travel insurance industry. He is active in ASTA. Ray holds a B.A. in Psychology from Temple University. Ray is located in Doylestown, PA.

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      NEW YORK NEW JERSEY SALES TEAM |New York, New Jersey 

    • Chris ParkerCHRIS PARKER
      chris.parker@travelguard.com
      800.826.7791 ext. 13354
      715.295.9148
      Learn more about Chris 

      Chris joined Travel Guard in 2008. He has previously worked as a team leader and patient account manager for a healthcare services company, as well as a regional marketing manager for Relevant Radio. Chris is ready to discover workable solutions for your travel insurance challenges. He is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Mark WierzbaMARK WIERZBA
      mark.wierzba@travelguard.com
      800.826.7791 ext. 13323
      715.295.9160
      Learn more about Mark 

      Mark joined Travel Guard in 2006. In addition to his sales experience, Mark has worked in a senior customer service role and has coached several high school and middle school athletic teams. Mark earned his B.S. in Business from the University of Wisconsin – Stevens Point. He is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Dan BreenDAN BREEN
      dan.breen@travelguard.com
      800.826.7791 ext. 17823
      516.483.4145
      Learn more about Dan 

      Dan joined Travel Guard in 2000. He has worked in the travel industry for over 35 years and is a knowledgeable, professional sales director. Previously, he worked in sales management roles for two other insurance companies. Dan is a member of ASTA and SKAL. Dan located in New York.

    • John MaherJOHN MAHER
      john.maher@travelguard.com
      800.826.7791 ext. 17146
      516.294.9435
      Learn more about John 

      John joined Travel Guard in 2006 and has extensive prior experience in the travel industry. He has worked in various sales management roles at Trafalgar Tours, Air Jamaica, and Continental Airlines. John holds a B.A. from St. John’s University. He is a member of ACT. John is located in New York.

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      WEST BUSINESS DEVELOPMENT TEAM  

    • Jerry HoutmanJERRY HOUTMAN
      jerry.houtman@travelguard.com
      800.826.7791 ext. 13500
      715.295.9141
      Learn more about Jerry 

      Jerry brings over a decade of experience in the insurance, travel and travel insurance industries to help agency partners maximize their insurance sales. Before joining Travel Guard in 2005, Jerry was a successful travel agent, an experience that allows him to relate well to our industry partners. Jerry is a graduate of the University of Wisconsin-Stevens Point and is located at our headquarters in Stevens Point, WI.

    • Matt ThielMATT THIEL
      matt.thiel@travelguard.com
      800.826.7791 ext. 15089
      715.295.9157
      Learn more about Matt 

      Matt joined Travel Guard in 2007, working first in our World Service Center and then as an Elite Desk representative working with high-touch/high-profile clients. Matt was promoted to the Retail Sales team in 2008. He possesses a depth of travel insurance experience and he shares that knowledge with his accounts each day. Matt holds a Bachelor of Science degree in Communication/Public Relations with a minor in Business Administration. Matt is located at Travel Guard's headquarters in Stevens Point, WI.

    • EAST BUSINESS DEVELOPMENT TEAM  

    • Brian HochBRIAN HOCH
      brian.hoch@travelguard.com
      800.826.7791 ext. 15140
      715.295.9140
      Learn more about Brian 

      Brian has been with Travel Guard since 2001, the majority of that time spent in our Retail Sales division. Prior to joining the sales team, Brian worked in an insurance claims role and a sales support specialist role. Brian believes in working hard both inside and outside of work, as he's a Kukkiwon Certified 1st Dan Black Belt and a member of USA Taekwondo. Brian is located at Travel Guard's headquarters in Stevens Point, WI.

    • Kristi TossethKRISTI TOSSETH
      kristi.tosseth@travelguard.com
      800.826.7791 ext. 11023
      715.295.9204
      Learn more about Kristi 

      Kristi began her career in the sales industry with a Travel Business Degree in 1992. Now, with over 20 years of experience in business development, Kristi’s role is to bring the opportunities Travel Guard offers to travel agents within the Great Lakes states. She specializes in integrating our complementary technologies and portfolio of products to fit various types of business models introducing them to new revenue streams to help grow their businesses. With her sales, marketing and public relations experience, Kristi is the "go-to" person for agencies interested in selling our line of travel insurance plans. Ms. Tosseth has worked in the sales sector for many years, with an emphasis on client relations, education, marketing, and communication. As a result, she possesses a unique ability to understand agency financial aspirations and client challenges, and explain the solutions Travel Guard provides.

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Questions?Call us at 800-826-1300
Non insurance services are provided by Travel Guard.
This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.