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  • Travel Guard is proud to have one of the largest sales teams in the travel industry.
    Our teams are dedicated to help you grow your insurance revenues.
    Please check out our Team Bios to learn more about your dedicated sales team.

  • Choose a region below to meet your sales team:


      NORTH WEST SALES TEAM | Alaska, Idaho, Montana, Oregon, Washington, Wyoming 

    • Suzanne PaulikSUZANNE PAULIK
      800.826.7791 ext. 15017
      Learn more about Suzanne 

      Suzanne has been with Travel Guard since 2005 and, having worked closely with a variety of business units across the company, offers our agent partners a range of diverse travel insurance experience. Suzanne will serve as one of your in-house managers, ready and available with all the answers you need to make travel insurance easy. Travel professionals trust Suzanne for her outstanding service and a focus on growing agency partnerships. "Travel professionals are busy people and my goal is to provide them with the necessary skills and knowledge to feel confident in offering our plans to their clients," said Suzanne. Suzanne's work experience prior to Travel Guard includes SBC Global, Inc. and Johns Hopkins University. Suzanne is located at Travel Guard's headquarters in Stevens Point, WI.

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      PACIFIC WEST SALES TEAM | California, Hawaii 

    • Daena OczachowskiDAENA OCZACHOWSKI
      800.826.7791 ext. 16060
      Learn more about Daena 

      Daena joined Travel Guard in 2006. She has assisted travelers in LiveTravel, handled concierge requests, servicing partners in the World Service Center, Specialty, Wholesale, and Elite accounts, and claims. Daena transitioned into Retail Sales in 2010. She managed a travel agency and presents her experience and knowledge to incorporate travel insurance by working together with her partners to strategize solutions to meet their needs. Daena is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Rich ToltzmanRICH TOLTZMAN
      800.826.7791 ext. 14655
      Learn more about Rich 

      Rich joined Travel Guard in 2003. He graduated from the University of Wisconsin Eau Claire with a Bachelor of Business Administration. He looks forward to working with you and strives to make selling travel insurance as simple as possible. Rich is based in Northern California.

    • SOUTH WEST SALES TEAM | Arizona, Colorado, Nevada, Utah, Louisiana, New Mexico, Oklahoma, Texas 

    • Lorne PaulsonLORNE PAULSON
      800.826.7791 ext. 15022
      Learn more about Lorne 

      Lorne has been with Travel Guard since 2008. He began in the Travel Guard Licensing department before becoming a member of the Retail Sales team. Lorne enjoys spending time with his family along with many other activities. He values the travel agents he works hand-in-hand with and is dedicated to building their business by strengthening their partnership with Travel Guard. Lorne is located at Travel Guard’s headquarter office in Stevens Point, WI.

    • Susan HewittSUSAN HEWITT
      800.826.7791 ext. 13580
      Learn more about Susan 

      Susan joined Travel Guard in 1991, so she has had the unique opportunity of watching the tremendous growth of the company over the years. Susan is an experienced sales professional with extensive knowledge of travel insurance sales, marketing & customer service & she never waivers when it comes to helping agents & their clients. Susan is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Tina OleksinskiTINA OLEKSINSKI
      800.826.7791 ext. 12820
        Learn more about Tina 

      Tina joined Travel Guard in 1999. Prior to joining Travel Guard, Tina worked in sales management positions for National Car Rental, American Airlines, and Flying Tiger Airlines. She holds a B.S. in Business from Boston University, and she is extremely active in the travel industry. Tina is a Certified Travel Advisor and is a member of APTA, PROST, and SKAL. As your in person manager, Tina looks forward to getting to know you and providing the right solutions to your business needs. Tina is located in Denver, CO.

    • Marie BaxterMARIE BAXTER
      800.826.7791 ext. 7791
        Learn more about Marie 

      Marie joined the company in 2015. She has nearly 30 years’ experience in the travel industry. She began her career in travel on the travel agency side and was one of the first agents to earn an MCC ranking. She moved on to work for US Airways as a Sales Manager and then to Trafalgar Tours. Most recently she worked for Windstar Cruises as a Regional Sales Manager covering the Central US. Marie is located in The Woodlands, TX (north of Houston)..

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      MID AMERICA SALES TEAM | Arkansas, Iowa, Kansas, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, South Dakota, Tennessee, Wisconsin 

    • Rich SweetRICH SWEET
      800.826.7791 ext. 13328
      Learn more about Rich 

      Rich has been a member of Travel Guard’s sales team since 2006. He brings with him a depth of travel insurance experience— possessing years of sales and customer service knowledge. Rich has worked in Travel Guard’s World Service Center as a customer service representative and as a manager of training and quality assurance. Rich is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Kelly SanchezKELLY SANCHEZ
      800.826.7791 ext. 12133
      Learn more about Kelly 

      Kelly joined Travel Guard’s sales team in 2012. Prior to her role at Travel Guard, she worked as a district manager for an all-inclusive resort. Kelly also has worked as a destination manager for a tour operator and was based out of the Caribbean for 12 years. She graduated from the University of Wisconsin-La Crosse with a degree in Psychology and a Spanish minor. Kelly is located in Wisconsin.

    • Matt ThielMATT THIEL
      800.826.7791 ext. 15089
      Learn more about Matt 

      Matt joined Travel Guard in 2007, working first in our World Service Center and then as an Elite Desk representative working with high-touch/high-profile clients. Matt was promoted to the Retail Sales team in 2008. He possesses a depth of travel insurance experience and he shares that knowledge with his accounts each day. Matt holds a Bachelor of Science degree in Communication/Public Relations with a minor in Business Administration. Matt is located at Travel Guard's headquarters in Stevens Point, WI.

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      SOUTH EAST SALES TEAM | Alabama, Florida, Georgia, North Carolina, South Carolina 

    • Dave McGowanDAVE McGOWAN
      800.826.7791 ext. 13335
      Learn more about Dave 

      Dave joined Travel Guard in 2006. Dave is fluent in Spanish and Portuguese and works with many of our Hispanic accounts. Prior to joining Travel Guard, Dave worked as an account executive for Kuoni Tours and also as an insurance claims representative for Sentry Insurance. Dave is located in Georgia.

    • Tracy BallTRACY BALL
      800.826.7791 ext. 11171
      Learn more about Tracy 

      Tracy joined Travel Guard in June 2013. Tracy has worked in the travel industry for over 20 years. Her career started as a travel agent, so Tracy fully understands the needs of our travel partners. Tracy has a strong desire to help people understand the importance of travel insurance and assistance services. Tracy is located in Florida.

    • Jerry HoutmanJERRY HOUTMAN
      800.826.7791 ext. 13500
      Learn more about Jerry 

      Jerry brings over a decade of experience in the insurance, travel and travel insurance industries to help agency partners maximize their insurance sales. Before joining Travel Guard in 2005, Jerry was a successful travel agent, an experience that allows him to relate well to our industry partners. Jerry is a graduate of the University of Wisconsin-Stevens Point and is located at our headquarters in Stevens Point, WI.

    • Kristi TossethKRISTI TOSSETH
      800.826.7791 ext. 11023
      Learn more about Kristi 

      Kristi obtained her Travel Business degree in 1992 and has since worked to build her sales career on customer service focused relationships. She is renowned for listening to customers and creating stress-free solutions and trainings to help increase premium. Kristi is located at our headquarters in Stevens Point, WI.

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      GREAT LAKES SALES TEAM | Illinois, Indiana, Kentucky, Michigan, Ohio 

    • Kylie SwenKYLIE SWEN
      800.826.7791 ext. 15018
      Learn more about Kylie 

      Kylie started at Travel Guard in 1998. In 2008, she joined the Travel Guard Retail Sales team. Kylie enjoys keeping agents informed on opportunities available to them using Travel Guard products, services, and technologies. Her previous work experience includes working as an advertising manager for Gannet-Wisconsin Rapids Daily Tribune. She holds an Associate Degree in Business Administration and Marketing. She is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Bethann KirkBETHANN KIRK
      800.826.7791 ext. 13339
      Learn more about Bethann 

      Bethann began her career in the travel industry in 1981. She has worked for several tour operators including Funjet Vacations, Travel Charter, and Samson Tours. In 2007, Bethann joined Travel Guard as a Director of Sales for the Great Lakes team. She is a member of ASTA. Bethann is located in the Detroit area.

    • Sheri RicherSHERI RICHER
      800.826.7791 ext. 12126
      Learn more about Sheri 

      Sheri joined Travel Guard 2012 and has over 20 years of experience in the travel industry. Sheri has worked as a travel agent in the leisure department of a high volume call center, as a cruise specialist in both brick and mortar agencies, and as a home based agent. Sheri has a B.A. in Business Administration from the Illinois Wesleyan University. She is located in Sheridan, IL.

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      ATLANTIC COAST SALES TEAM | Delaware, District of Columbia, Maryland, Pennsylvania, Rhode Island, Virginia, West Virginia 

    • Roy WestleyROY WESTLEY
      800.826.7791 ext. 14104
      Learn more about Roy 

      Roy started at Travel Guard in 1990. In 2010, he joined the Travel Guard Retail Sales team. Roy moved to the United States in 1989 from England after spending fifteen years in the travel industry there, and he brings with him a wealth of travel experience along with solid insurance product knowledge. Roy is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Jim SheatsJIM SHEATS, CTC
      800.826.7791 ext. 17148
      Learn more about Jim 

      Jim joined Travel Guard in 2005. Jim’s background includes extensive travel industry experience, including National Sales Director for Universal Studios; Vice President/General Manager for Universal Studios Vacations; and the Director of Leisure Sales & Marketing for US Airways. Jim has a BBA from the University of Georgia and earned his CTC designation. Jim is located in Arlington, VA.

      800.826.7791 ext. 17844
      Learn more about Ray 

      Ray joined Travel Guard in 2001. Prior to joining Travel Guard Ray was the manager of Ambassador Travel in North Wales, PA and he later worked in sales for two different insurance companies, gaining valuable experience in the travel insurance industry. He is active in ASTA. Ray holds a B.A. in Psychology from Temple University. Ray is located in Doylestown, PA.

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      NORTH EAST SALES TEAM | New York, New Jersey, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont 

    • Chris ParkerCHRIS PARKER
      800.826.7791 ext. 13354
      Learn more about Chris 

      Chris joined Travel Guard in 2008. He has previously worked as a team leader and patient account manager for a healthcare services company, as well as a regional marketing manager for Relevant Radio. Chris is ready to discover workable solutions for your travel insurance challenges. He is located at Travel Guard’s headquarters in Stevens Point, WI.

    • Dan BreenDAN BREEN
      800.826.7791 ext. 17823
      Learn more about Dan 

      Dan joined Travel Guard in 2000. He has worked in the travel industry for over 35 years and is a knowledgeable, professional sales director. Previously, he worked in sales management roles for two other insurance companies. Dan is a member of ASTA and SKAL. Dan located in New York.

    • Lorne PaulsonJOHN TYSON
      800.826.7791 ext. 11507
      Learn more about John 

      John joined Travel Guard in 2013. Before joining Travel Guard, he was the New England Regional Sales Manager for Travel Industry and Partnership Sales at The Hertz Corporation. John has an MBA from the University of Massachusetts. John is located in Merrimac, MA.

    • Tina MowerTINA MOWER
      800.826.7791 Ext. 14360
      Learn more about Tina 

      Tina has over 20 years of experience in the insurance and travel industries to help agency partners maximize their insurance sales. Joining Travel Guard in 1993, Tina has worked in our Business Client Services and Property Management divisions. This experience allows her to relate well to our industry partners. Tina is located at our headquarters in Stevens Point, Wisconsin.

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Questions?Call us at 800-826-1300
Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip.
You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.