Travel Guard is proud to have one of the largest sales teams in the travel industry.
Our teams are dedicated to help you grow your insurance revenues.
Please check out our Team Bios to learn more about your dedicated sales team.
Choose a region below to meet your sales team:
NORTH WEST SALES TEAM | Alaska, Alberta, British Columbia, Idaho, Montana, Oregon, Washington, Wyoming
Terry has been with Travel Guard since 2005. In addition to his expertise in travel insurance, Terry brings extensive experience marketing and selling travel outside the insurance arena. As your in-person manager, Terry looks forward to getting to know you and providing the right solutions to your business needs. Having worked for travel companies including Carlson Corporations and Cruise Holidays, Terry offers agents the real-life experience and answers they need to make travel insurance work for them. "In a time of mass communication, I enjoy the opportunity of sitting down face to face with our travel agent partners, listening first hand to their challenges and talking through real, workable solutions". Terry is located in Mill Creek, WA.
Suzanne has been with Travel Guard since 2005 and, having worked closely with a variety of business units across the company, offers our agent partners a range of diverse travel insurance experience. Suzanne will serve as one of your in-house managers, ready and available with all the answers you need to make travel insurance easy. Travel professionals trust Suzanne for her outstanding service and a focus on growing agency partnerships. "Travel professionals are busy people and my goal is to provide them with the necessary skills and knowledge to feel confident in offering our plans to their clients," said Suzanne. Suzanne's work experience prior to Travel Guard includes SBC Global, Inc. and Johns Hopkins University. Suzanne is located at Travel Guard's headquarters in Stevens Point, WI.
PACIFIC WEST SALES TEAM |California, Hawaii
Daena joined Travel Guard in 2006 as a reservations agent in our Livetravel Department, assisting our insured travelers with their emergency travel needs. She later worked in our World Service Center handling Retail, Special Retail, and Wholesale plans; along with Elite accounts and Claims. Daena was promoted to the Retail Sales team in 2010. She managed a travel agency and shares that knowledge with her accounts each day. She holds a Bachelor's degree in Marketing and Communications. Daena is located at Travel Guard's headquarters in Stevens Point, WI.
Rich brings a depth of travel insurance experience to the team, having been with Travel Guard since 2003. He graduated from the University of Wisconsin Eau Claire with a Bachelor's degree in Business Administration. He is based at our headquarters office in Stevens Point, WI, which allows him to be available to assist you during normal business hours. Rich looks forward to working with you and strives to make selling travel insurance as simple as possible.
Matt joined Travel Guard in 2007, working first in our World Service Center and then as an Elite Desk representative working with high-touch/high-profile clients. Matt was promoted to the Retail Sales team in 2008. He possesses a depth of travel insurance experience and he shares that knowledge with his accounts each day. Matt holds a Bachelor of Science degree in Communication/Public Relations with a minor in Business Administration. Matt is located at Travel Guard's headquarters in Stevens Point, WI.
Located in sunny Southern California, Pamela joined Travel Guard in 2002 as a Director of Retail Sales. She has 25 years of experience in the travel industry. Her career in the travel industry began when she was in college and served as an intern with AirCal Airlines handling customer relations and baggage claims (good training for the travel insurance business!) for college credits. Later she worked her way up to the sales management level and became an Area Sales Manager for American Airlines, followed by six years as a National Account Manager with Hyatt Hotels and Resorts and six years as Regional Vice President of Sales with Auto Europe. Pamela received her Bachelor of Arts Degree in Speech Communications with a minor in Marketing from California State University, Long Beach. She is a member of ASTA, SKAL and PROST.
SOUTH WEST SALES TEAM | Arizona, Colorado, Nevada, Utah
Dawn joined Travel Guard's sales team in 2007, having started her career as part of Travel Guard's Resource Pool earlier that year. The Resource Pool is a team of crossfunctional specialists who are trained to support various areas of the company, stepping in when extra help is needed. The diverse experience of the Resource Pool provided Dawn with a strong background and training to support our travel agency partners in her current role as an account development manager. Prior to joining Travel Guard Dawn worked as an assistant manager for an established jewelry store. Dawn holds a Bachelor of Science in Business Administration degree and is located at Travel Guard's headquarters in Stevens Point, WI.
Jerry brings over a decade of experience in the insurance, travel and travel insurance industries to help agency partners maximize their insurance sales. Before joining Travel Guard in 2005, Jerry was a successful travel agent, an experience that allows him to relate well to our industry partners. Jerry is a graduate of the University of Wisconsin-Stevens Point and is located at our headquarters in Stevens Point, WI.
Tina brings over 30 years of travel industry experience in the Southwest. Before joining Travel Guard in 1999, Tina worked in sales management positions for National Car Rental, American Airlines, and Flying Tiger Airlines. She holds a Bachelor of Science in Business degree from Boston University and is very active in the travel industry. She is a Certified Travel Advisor (CTA), member of APTA, PROST, and SKAL, and on the board of ASTA. Tina is located in Denver, Colorado.
SOUTH CENTRAL SALES TEAM | Louisiana, New Mexico, Oklahoma, Texas
Susan joined Travel Guard in 1991, so she has had the unique opportunity of watching the tremendous growth of the company over the years. Susan is an experienced sales professional with extensive knowledge in the fields of sales and marketing, customer service and claims. Susan has extensive travel insurance knowledge and never waivers when it comes to helping her agents and their clients. Susan is a graduate of the University of Wisconsin and is located at Travel Guard's headquarters in Stevens Point, WI.
Miriam began her experience with Travel Guard as a Director of Sales in May of 2007. Since then, Miriam has established an outstanding working relationship with her agents and works together to grow their business. Miriam graduated from the University of New Mexico with a Bachelor's Degree in Marketing Management. She is fluent in English and Spanish with the desire to learn French as a third language. Miriam is located in Houston, TX.
MID AMERICA SALES TEAM | Arkansas, Iowa, Kansas, Manitoba, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Saskatchewan, South Dakota, Tennessee, Wisconsin
Andrew joined Travel Guard in 2007 as a Business Development Manager, having previously worked as an account executive for NRG Media and as a director of media relations for the Waterloo Black Hawks. Andrew earned his Bachelor of Arts degree in Mass Communications from the University of Wisconsin-Stevens Point. He is located at Travel Guard's headquarters in Stevens Point. Contact Andrew for assistance at any time.
Rich has been a member of Travel Guard's sales team since 2006. He brings a depth of travel insurance experience to his sales position, having joined Travel Guard's World Service Center as a customer service representative in 2001 and later becoming Travel Guard's manager of training and quality assurance. Rich possesses over 13 years of sales and customer service experience, having worked in a couple of different sales and customer service roles prior to joining Travel Guard. His formal education is in animal science and he worked to become a state-certified Veterinary Technician earlier in his career. Rich is located at Travel Guard's headquarters in Stevens Point, WI, and is ready to put his expertise to work for you.
Connie joined Travel Guard's sales team in 2008. She holds a Bachelor's degree in Marketing from St. Cloud State University and enjoys finding workable solutions, creating opportunities and developing strategies for utilizing travel insurance technologies. Prior to joining Travel Guard, Connie worked as an advertising representative at a local publication as well as for a web-conferencing provider, specializing in social media, marketing and sales. Connie is located in Minneapolis, MN.
Kelly joined Travel Guard’s Retail Sales team in 2012. Prior to her role at Travel Guard, she worked as a district manager for an all inclusive resort. Kelly also has worked as a destination manager for a tour operator and was based out of the Caribbean for 12 years. She is seasoned advocate for travel insurance, as she has seen firsthand how client situations can quickly escalate to the need for insurance. Kelly graduated from the University of Wisconsin-LaCrosse with a degree in psychology and a Spanish minor. She is thrilled to serve Travel Guard’s Mid West agent accounts. She is located West Bend, WI.
SOUTH EAST SALES TEAM | Alabama, Florida, Georgia, North Carolina, South Carolina
Amber brings a depth of travel insurance experience to her role on the Retail Sales team. She joined Travel Guard in 2002 working four years in our Reservation Assistance and World Service Centers. These experiences allowed her to learn first-hand what it is like for travelers when they experience difficulties on the road. Amber was promoted to the Retail Sales team in 2006 where she enjoys helping travel agents become more successful offering our travel insurance plans. She is located at Travel Guard's headquarters in Stevens Point, WI.
Brian has been with Travel Guard since 2001, the majority of that time spent in our Retail Sales division. Prior to joining the sales team, Brian worked in an insurance claims role and a sales support specialist role. Brian believes in working hard both inside and outside of work, as he's a Kukkiwon Certified 1st Dan Black Belt and a member of USA Taekwondo. Brian is located at Travel Guard's headquarters in Stevens Point, WI.
Dave joined Travel Guard in 2006 as a Director of Sales. Having majored in Communication and Spanish in college, Dave is fluent in Spanish and Portuguese and works with many of our Hispanic accounts. Prior to joining Travel Guard, Dave worked as an account executive for Kuoni Tours and also as an insurance claims representative for a nationwide mutual insurance company. Dave is located in Atlanta, Georgia.
Mark joined Travel Guard's Resource Pool in 2005. The Resource Pool is a team of cross-functional specialists who are trained to support various areas of the company, stepping in when extra help is needed. The diverse experience of the Resource Pool provided Mark with a strong background and training to support our travel agency partners in his current role as a Senior Account Development Manager. Mark previously worked as a production lead for a major photofinishing company and as an assistant program director for a local radio station. Mark holds a Bachelor of Arts Degree in Social Science/Multimedia Production, and is located at Travel Guard's headquarters in Stevens Point, WI.
Tracy has worked in the travel industry for over 18 years. Her career started as a travel agent, so Tracy fully understands the needs of our travel partners. Tracy joined Travel Guard in June 2013 as Director of Sales. She has over five years experience with travel insurance. Tracy has a strong desire to help people understand the importance of travel insurance and assistance services. Tracy is originally from Ohio, but currently resides in Naples, Florida.
GREAT LAKES SALES TEAM | Illinois, Indiana, Kentucky, Michigan, Ohio, Ontario
Roy has been with Travel Guard in various departments since 1990 and has joined the Retail Sales Team for the Great Lakes area in November 2010. Previously he had worked in the World Service Center and comes with a strong customer service background. Before this he had worked in the travel sales division of the company, building strong relationships with customers. Roy moved to the United States in 1989 from England after spending fifteen years in the travel industry there and brings a wealth of travel experience to the team along with solid insurance product knowledge. Roy loves to share his knowledge with others to help them achieve success.
Bethann began her career in the Travel Industry in 1981. She has worked for several Tour Operators including Funjet Vacations, Travel Charter and Samson Tours. She joined Travel Guard in 2007 as a Director of Sales. Bethann is a member of ASTA and lives in the Detroit area.
Sheri joined Travel Guard's Retail Sales team as Director of Sales in 2012. She has over 20 years of experience in the travel industry, as she previously worked as a travel agent, first in the leisure department of a high volume call center, then as a cruise specialist in both brick and mortar agencies and as a home based agent. Sheri is well versed in the benefits of travel insurance and the value it brings to both clients and the agency. She enjoys helping travel agents understand and successfully sell Travel Guard products. Sheri has a Bachelor of Arts degree in Business Administration from Illinois Wesleyan University and resides in Sheridan, IL.
Kylie started at Travel Guard 12 years ago, working first in our World Service Center where she gained valuable first-hand experience of the needs of our agent partners and insured travelers. She later joined the Retail sales team in 2008 and enjoys keeping agents informed on opportunities available to them using Travel Guard products, services, and technologies. Prior to joining Travel Guard Kylie worked as an advertising manager for Gannett-Wisconsin Rapids Daily Tribune. She holds an Associate's Degree in Business Administration and Marketing. Kylie is located at Travel Guard's headquarters in Stevens Point, WI.
Kristi began her career in the sales industry with a Travel Business Degree in 1992. Now, with over 20 years of experience in business development, Kristi’s role is to bring the opportunities Travel Guard offers to travel agents within the Great Lakes states. She specializes in integrating our complementary technologies and portfolio of products to fit various types of business models introducing them to new revenue streams to help grow their businesses. With her sales, marketing and public relations experience, Kristi is the "go-to" person for agencies interested in selling our line of travel insurance plans. Ms. Tosseth has worked in the sales sector for many years, with an emphasis on client relations, education, marketing, and communication. As a result, she possesses a unique ability to understand agency financial aspirations and client challenges, and explain the solutions Travel Guard provides.
MID ATLANTIC SALES TEAM | Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia
As a former travel agent, Ray is in-touch with the needs of our clients. Ray joined Travel Guard as a Director of Sales in 2001. In the mid-80's, Ray was the manager of Ambassador Travel in North Wales, PA. He later worked in sales for two different insurance companies, gaining valuable experience in the travel insurance industry. Ray holds a B.A. in Psychology from Temple University. He is active in ASTA and is a past Vice President of the Philadelphia Chapter of SKAL. Ray is located in Doylestown, PA.
Jim joined Travel Guard in 2005 as a Director of Sales in the Mid-Atlantic region. Jim's background includes extensive travel industry experience, having been a co-owner of World Exposures, a national sales and marketing firm for the travel industry; National Sales Director for Universal Studios; Vice President/General Manager for Universal Studios Vacations; and the Director of Leisure Sales & Marketing for US Airways. Jim has a BBA from the University of Georgia, earned his CTC designation, and is a member of ASAE, the American Society of Association Executives, and AMPS, the Association of Meeting Professionals. Jim is located in Arlington, VA.
Holly joined Travel Guard in 2013 and brings with her 9 years of sales experience. She earned a B.S. in Sociology and Public Administration from UW-Stevens Point. Holly enjoys traveling and spending time with her family and friends. She looks forward to getting to know the agents and providing the top notch service for which Travel Guard and the Mid Atlantic Team are known.
NEW YORK NEW JERSEY SALES TEAM | New York, New Jersey
Dan has worked in the travel industry for over 35 years and is a knowledgeable, professional sales director. He joined Travel Guard 10 years ago as a Director of Sales and prior to that, worked in sales management roles for two other insurance companies. Dan is active in the industry, being a member of ASTA and SKAL. Dan is located in West Hempstead, NY.
John has worked as a Director of Sales for Travel Guard since 2006 and has extensive prior experience in the travel industry. He has worked in various sales management roles at Trafalgar Tours, Air Jamaica and Continental Airlines. John holds a Bachelor of Arts degree from St. John's University. John is located in Mineola, New York and is a member of ACT.
You may recognize Chris as one of the presenters of our new Tips For Success webinar training series. Chris joined Travel Guard in 2008 and has previously worked as a team leader and patient account manager for a healthcare services company, as well as a regional marketing manager for Relevant Radio. Chris is ready to help find workable solutions to your travel insurance challenges. Chris is located in Stevens Point, WI, at Travel Guard's headquarters.
Mark joined Travel Guard's Retail Sales Team in 2006 and has enjoyed helping hundreds of agencies over the last several years. In addition to his sales experience, Mark has worked in a senior customer service role and has coached several high school and middle school athletic teams. Mark earned his Bachelor of Science in Business degree from the University of Wisconsin – Stevens Point. Mark is located at Travel Guard's headquarters in Stevens Point, WI.
NEW ENGLAND SALES TEAM | Connecticut, Maine, Massachusetts, New Hampshire, Newfoundland And Labrador, Quebec, Rhode Island, Vermont
Lorne has been with Travel Guard since 2008. He was previously in the Travel Guard Licensing department before becoming a member of the New England sales team. Lorne enjoys spending time with his family along with many other activities. He is located at Travel Guard’s headquarter office in Stevens Point, WI and is ready to work with the agents to build their business and strengthen their relationship with Travel Guard.
John joined Travel Guard in 2013. Before joining Travel Guard, he was the New England Regional Sales Manager for Travel Industry and Partnership Sales at The Hertz Corporation. John managed the insurance and benefits sales programs for the New England Service Station and Automotive Repair Association, and he ran his own property management company based in Newburyport, MA. John has an MBA from the University of Massachusetts, and he currently resides in Merrimac, MA.