• Travel Guard®

  • Cruise Trends

    2014

    Welcome to the TRAVEL GUARD UPDATE, a monthly update designed to provide you with up-to-date information on the latest travel trends. With Wave Season upon us, we’ll share some feedback received from agents polled about trends for the 2014 cruise season, and learn how travel insurance helped with one couple’s cruise catastrophe.

    Travel Guard invites your comments and suggestions on any areas you'd like to see covered in this update. Feedback can be sent to Lauren Wire at lwire@mmgyglobal.com. For more information on our travel insurance programs, please visit www.TravelGuard.com.

    In this month's issue:

    AGENT FEEDBACK1: WAVE SEASON TRENDS

    TRAVEL TIP: DON’T WAVER ABOUT TRAVEL INSURANCE WHILE CRUISING

    EXCEEDING EXPECTATIONS: MEDICAL EMERGENCY AT SEA

    Cruising into 2014: According to 57% of agents polled, the popularity of European river cruising continues to grow and was overwhelmingly noted as the trend they feel will be most significant in the industry this year. Other trends agents feel will have an impact in 2014 include an increase in more engaging activities on deck (14%), newer ships offering short 2-4 day itineraries (13%), themed cruises (4%), and elevated entertainment offerings (4%).

    Right on the Money: It’s all about preference, and 40% of agents polled have revealed that cruisers are more willing to reach deeper in their pockets when it comes to off-the-ship excursions. Springing for a room upgrade “floats the boat” according to 27% of agents, followed by all-inclusive beverage options (23%), culinary experiences (6%), and relaxing spa services (2%).

    New Offerings: Cruise lines are offering a range of new features for 2014, and 30% of agents polled shared that clients are most excited to take in high-caliber entertainment on ships. Memorable shows are followed closely by amusement attractions such as bumper cars and skydiving simulations on-board (26%), high tech cabins outfitted with the latest electronics (26%), and dining opportunities and cabin upgrades (15%).

    On-Board for Wave Season: Agents receive an influx of bookings during wave season, and those polled reported that this time period is most popular amongst couples (45%), followed by multigenerational families (24%) and groups of friends (24%).

    Not Always Smooth Sailing: While no one wants disasters, theft, and medical emergencies to take place, agents report that the many clients who purchase travel insurance do so with the following scenarios in mind: injury and illness of family members (42%), medical/evacuation coverage (33%), unforeseen weather causing delays or cancellations (18%), and running into other misfortunes while cruising (6%).

    TRAVEL TIP: DON’T WAVER ABOUT TRAVEL INSURANCE WHILE CRUISING
    When it comes to cruising, new and seasoned travelers alike should prepare for unforeseen mishaps. Whether it’s the risk of inclement weather delaying flights to port of embarkation, becoming ill while onboard the ship in another country or losing your luggage, prepping for the unexpected with travel insurance is a great resolution for 2014.

    Travel Guard’s insurance plans offer support for covered circumstances that may result in cruise cancellation or delay. Plans may also include valuable emergency medical coverage, trip interruption coverage, 24/7 emergency travel and health assistance services and more. Your travel insurance provider can even assist with coordinating alternate travel arrangements if needed.

    For the complete line of travel insurance plan and assistance services, visit www.TravelGuard.com.

    EXCEEDING EXPECTATIONS: MEDICAL EMERGENCY AT SEA

    Richard and his wife were on a dream vacation – a seven-day tropical cruise with stops in Belize, Honduras, and Mexico. The vacation was a gift to Richard from his wife of 47 years to celebrate his 68th birthday. Unfortunately, what should have been a time of celebration, turned into a terrifying ordeal.

    “I wasn’t feeling well a few days into the cruise, so I went to our cabin to lay down that evening,” said Richard. “My wife, who happens to be an intensive care unit nurse, noticed that I was extremely pale.” Luckily Richard’s wife recognized the importance of getting him to a doctor because soon after Richard passed out from loss of blood. The on-board doctor realized the severity of the situation and asked Richard’s wife for her permission to transfuse his own blood into Richard, a move that saved Richard’s life. An announcement was made over the loudspeakers on the ship asking others to donate their blood, and within minutes the room was filled with donors.

    “After receiving a total of five units of blood, I was transferred about eight miles out at sea to a small Mexican Navy boat. An hour and a half later, I was brought to a hospital in Cancun where they repaired and stopped the bleeding. The wonderful people at Travel Guard were notified and a decision was made to airlift me to a hospital in Miami, Florida, for further care,” said Richard.

    With a medical crew in tow, Richard was airlifted to a hospital in Florida where he was in the ICU for several days and received further treatment. Travel Guard stayed in daily contact with Richard’s doctors and received regular updates on his status and condition. After a few setbacks, Richard was eventually fit to travel and was looking forward to getting home with his wife.

    “Once my doctors deemed me fit to travel, Travel Guard coordinated a medical escort to assist me on the flight home,” said Richard. “Travel Guard took care of all the flight arrangements and ensured I got home safely. The people at Travel Guard are the best, I really can’t say enough about the professionalism and service I experienced.”



    1 Based on a Travel Guard pulse poll to a random sample of Travel Guard agency partners in January, 2014.
  • About AIG Travel and Travel Guard®

    AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance solutions and assistance. Travel Guard® is the marketing name for its portfolio of travel insurance solutions and travel-related services, including assistance and security services, marketed to both leisure and business travelers around the globe. Services are provided through a network of wholly owned service centers located in Asia, Europe and the Americas. For additional information, please visit our websites at www.travelguardworldwide.com and www.travelguard.com.

    Products or services may not be available in all countries or states, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. In the United States, Travel Guard insurance products are offered through licensed insurance producers, including Travel Guard Group, Inc., and underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 175 Water Street, New York, NY 10038, that is currently authorized to transact business in all states and the District of Columbia. NAIC No.19445.

  • If you'd like more information about Travel Guard news, contact:

    Lori Whitt
    1.715.295.9171
    Lori.Whitt@travelguard.com 






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