• Travel Guard®

  • AIG Travel receives Confirmit ACE Award for sixth consecutive year

    Innovator of global travel insurance solutions receives prestigious award for excellence in customer satisfaction

    HOUSTON – May 14, 2015 – Confirmit has awarded AIG Travel, provider of the portfolio of Travel Guard® travel insurance and global assistance services, a 2015 ACE (Achievement in Customer Excellence) Award for customer service. This is the sixth straight year that AIG’s travel insurance and assistance companies have received the accolade, showcasing the company’s long-term dedication to customer service.

    The Confirmit ACE Awards program celebrates exceptional achievement in the Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a significant honor that demonstrates the recipient’s rigorous application of both customer service experience processes, and its outstanding performance measured by those processes. Only an elite group of Confirmit clients qualified for an ACE Award.

    Confirmit’s ACE Awards are based on successful Voice of the Customer and Voice of the Employee programs that deliver tangible business improvements. AIG Travel’s award-winning program found that on a scale of 1-10, with 10 being the highest possible score, customers rated their experience with Travel Guard products and services an average of 9.26. More than 87 percent of customers rated their experience an 8, 9, or 10 in their survey responses.

    “We are honored to receive a Confirmit ACE Award for the sixth consecutive year,” said Jeff Rutledge, CEO of AIG Travel. “Our company’s devotion to customer service is evidenced throughout all of the work our team puts forth each and every day, and we will continue to do so for all of our customers.”

    “AIG Travel is a true leader in customer excellence,” said Henning Hansen, president and CEO of Confirmit. “Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change. We are proud that AIG Travel works with Confirmit for its customer experience initiatives.”

    For more information about Travel Guard insurance solutions and global assistance services from AIG Travel, visit www.aig.com/travel or www.travelguard.com.

  • About the Confirmit ACE Awards
    The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.

  • About AIG
    American International Group, Inc. (AIG) is a leading global insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig |Twitter: @AIG_LatestNews| LinkedIn: http://www.linkedin.com/company/aig

    AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

  • About Confirmit
    Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

    Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.


  • If you'd like more information about Travel Guard news, contact:

    Rhonda Sloan
    AIG Travel

    713.284.8232
    Rhonda.Sloan@aig.com 



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Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip.
You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.