Travel Guard Receives 2011 Markettools Ace (Achievement In Customer Excellence) Award
Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management (EFM) to Increase Customer, Employee and Partner Satisfaction and Improve Business Results
(Stevens Point, Wisc.) February 16, 2011 – Travel Guard North America (www.travelguard.com) today announced that the company has won a 2011 MarketTools ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Travel Guard’s commitment to outstanding achievement in customer satisfaction, as certified through the rigorous application of Enterprise Feedback Management (EFM) processes. Travel Guard is committed to top notch customer care and makes the customer a priority with its 24/7 travel and assistance services.
The MarketTools ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback management processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.
Travel Guard earned the MarketTools ACE Award based on its travel and assistance Voice of the Customer programs, with customer surveys showing that 83% of customers rate Travel Guard’s service as “8.5” or higher in 2010. The ranking was based on a scale of 1-10, with 10 being the highest.
“We are honored to have been awarded a MarketTools ACE Award,” said Dean Sivley, CEO of Travel Guard North America. “This recognition is a testament to our employees’ commitment to exceptional customer service. Meeting and exceeding our customers’ expectations is at the core of everything we do, and we welcome ongoing feedback from our customers to help us fine-tune the manner in which we deliver service and adjust our processes to ensure the customer always comes first.”
In addition to travel insurance sales, Travel Guard provides a range of medical, travel, concierge and personal assistance services for its business and leisure clients. In 2010, the company handled more than 2.7 million calls from clients seeking customer service, medical assistance, travel assistance, concierge and security services.
“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Travel Guard for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”