• Travel Guard®

  • AIG Receives 2014 Confirmit ACE Award

    Prestigious Award for Achievement in Customer Satisfaction Recognizes AIG’s Travel Guard® Products and Services for a Fifth Straight Year

    Stevens Point, Wis., May 09, 2014 – Confirmit has awarded AIG a 2014 ACE (Achievement in Customer Excellence) Award for customer satisfaction associated with its Travel Guard products and services (www.travelguard.com). This is the fifth consecutive year that Travel Guard products and services have received the accolade, affirming the company’s long-term commitment to customer service.

    The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. The award recognizes Confirmit clients whose rigorous application of customer experience processes has resulted in outstanding performance.

    The ACE Award is based on customer feedback programs targeting customers around the globe. On a scale of 1-10, with 10 being the highest, customers rated their service experience with Travel Guard products and services an average of 9.25. In fact, over 90% of customers rated their experience an 8, 9 or 10 in their survey responses.

    “We are honored to receive our fifth consecutive Confirmit ACE Award,” said Lori Whitt, Vice President of Marketing Communications for AIG’s travel business in North America. “This recognition and our continued strong scores are a reflection of our unwavering commitment to outstanding customer assistance.” Customers often share their positive Travel Guard experiences and a sampling of those true stories can be viewed at www.travelguard.com/testimonials.

    "AIG is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that AIG relies on Confirmit for its Travel Guard customer service initiatives, and look forward to continuing to support the program as it continues to evolve.”



  • About the Confirmit ACE Awards
    The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
  • About AIG
    AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig |Twitter: @AIG_LatestNews| LinkedIn: http://www.linkedin.com/company/aig

    AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

  • About Confirmit
    Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

    Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
  • If you'd like more information about Travel Guard news, contact:

    Lori Whitt
    1.715.295.9171
    Lori.Whitt@travelguard.com 






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Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip.
You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 15th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.