I was supposed to be flying out of Cairo going to Frankfurt on the way back to the US from a great trip. When I got to the airport, the lobby was open and I was able to check in but the security lines were closed. I asked about when they thought I could get through security because my flight was scheduled to leave. The security guard left to talk to someone else and returned to tell me that my flight was cancelled. I had no idea what to do. I tried asking why it was cancelled and who I could talk to, but his English was limited so that got me nowhere except stranded without much information.
That's when I remembered Travel Guard. I called them and got through to a representative, let her know my situation and she handled everything. She called the airlines, found out what happened, got me on another flight at 4 a.m. and everything was settled within 20 minutes. I am so glad I got Travel Guard and am using Travel Guard again for a trip to the Philippines.
Our Basic Plan includes essential travel insurance coverages and 24-hour emergency travel assistance. Trip cancellation coverage is not provided for financial default or pre-existing medical conditions.
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