Recent Product Enhancements
Many agents have called or e-mailed to share their excitement about the new product enhancements Travel Guard announced on May 6, 2009. The most significant feedback we’ve received is regarding the job loss coverage (trip cancellation coverage due to involuntary termination or layoff). This timely coverage enhancement has been very well received and many agents have told us they’re using it as a tool to help close bookings for travelers who are reluctant to commit during the current economy. Learn More.
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Travel Guard is one of the nation's leading providers of travel insurance and assistance plans. Comprehensive travel insurance plans through Travel Guard are distributed by more than 12,000 travel companies through virtually every distribution channel in the travel industry.
Claims Department
Astonishing our customers with amazing service has always been our mission at Travel Guard. This is especially true for employees who work in Travel Guard’s Claims Department. We know that submitting a claim is often the last and most important impression of Travel Guard that your clients will take with them. That’s why every interaction we have with your clients is handled with care. Learn more.
By now, you should have heard about how Travel Guard has been working to help our agent partners promote travel to their clients during this challenging time. We call it “Travel Comes First.” We know that you can’t sell travel insurance unless you’re selling travel and we’re here to help you succeed. Learn more.
True Stories of Trouble From the Open Road
Below is a copy of an e-mail we recently received from Kathryn Blume at Kathryn's Travel, sharing her thanks for Travel Guard's assistance during the hectic days of the flu virus scare:
The True Value of Partnership
With cancelled flights, changed flights and high volumes of email and voicemail dealing with the flu scare, today was already starting as a very rough day. Then I got the emergency call from my clients in Mexico. Learn more.
At Travel Guard, we talk a lot about our company culture and how it makes us a unique employer and business partner. But what’s behind all the culture talk? What is it exactly that makes us the company we are today? In Touch, a new periodic feature in The Source, will highlight the company events and traditions that contribute to Travel Guard’s success and have helped make us known as “the company that cares.” Look for more In Touch in future issues of The Source.
Fifty Degree Day Party
For those of you who haven’t felt the grip of a Wisconsin winter, you may think the idea of a 50 degree party arbitrary, even capricious. But for anyone who has faced the stark reality of pulling on your first sweater in September and hardening your resolve to the fact that your shoulders won’t feel the warmth of the sun for seven more months, you understand that the first 50 degree day of Spring is no joke. Learn more.
It’s only been just over a year since the inaugural issue of The Source, but every self-respecting e-newsletter has to keep up appearances. Keep your eyes open for The Source’s new look next month.
As part of The Source’s new look coming in June, we'll be introducing Agent Spotlight a new feature focused on you, the travel industry’s shining stars. In every installment of Agent Spotlight, we will feature an individual travel professional or agency nominated by their peers. In every installment of Agent Spotlight, we will feature an individual travel professional or agency worthy of recognition for the unique contribution they make to the travel industry or to society as a whole. Watch for our first Agent Spotlight next month!
ezTIPS allows your travel agency access up-to-the minute management reports. Questions about ezTIPS? Please call 866.729.5215 or e-mail ezTIPS@travelguard.com
For agent/broker use only. Not for public distribution or solicitation.