• Medical Emergency in Paris

    During a 10-day trip to Paris my husband had to go to the hospital where he spent 7 days in the ICU. While we were still in Paris Travel Guard was wonderfully helpful. They spoke to the doctors, arranged to cancel the airline tickets we could not use, took care of the new reservations and gave me comfort and support that was so reassuring. When it came time to return home, Travel Guard, with the doctor's consultation, confirmed that my husband should have stand-by oxygen so they sent a nurse who flew from Miami and accompanied us to the door of our home in the U.S.

    I never saw a bill for these services. The kindness and support of everyone I had contact with at Travel Guard was amazing. I paid the hospital bill with my credit card, but Travel Guard promptly repaid us for all our covered medical expenditures. I can not recommend this company more strongly.

    -Diane and Robert, TN
  • Frequently Asked Questions

    • Why should I purchase a travel insurance plan for my vacation?
      You've saved, you've waited, and now you're all set to travel. Preparing for your trip includes covering yourself for unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, as well as gain access to a wide range of traveler's assistance services.

    • How much does the insurance plan cost?
      The insurance plan costs $15 per booking and and can be collected at the time of the reservation. 

    • Are the benefits listed per insured or per booking?
      All benefits are per booking. For example if the insured purchased travel insurance coverage for a trip costing a total of $1,000, this would be the maximum reimbursement allowable under trip cancellation or interruption for that booking.

    • Is there help while I’m traveling?
      An added value offered in this insurance plan is the 24-Hour Emergency Assistance Services. Travel Guard is a leader in this field. With Travel Guard, you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with emergencies such as: cash transfers, lost documents, baggage tracking medical or legal monitoring, physician referrals, flight rebooking, and roadside assistance. They are also equipped to respond in many unexpected circumstances. If an emergency should arise during your trip, call Travel Guard immediately and give the details of your problem or emergency.

    • Is there coverage due to pre-existing medical conditions?
      Yes, while there is an exclusion for pre-existing medical conditions, the pre-existing medical condition exclusion is waived if you purchase the insurance with Initial Trip Payment and are medically able to travel at the time of purchase.  This waiver applies to the primary insured, traveling companions, family members and/or business partners.  Some exclusions may apply such as anxiety-related mental or nervous disorders and psychological disorders.  Please review the Certificate of Insurance for additional details.

    • What is pre-existing medical condition?
      A pre-existing medical condition is one that was first diagnosed, had a change in diagnosis, or required a change in medication, during a certain time period immediately preceding and including the effective date of the travel insurance plan. For The Lodging Protection Plan, the time period is 60 days.

    • What is the definition of a Family Member?
      The family member definition means the Insured’s or Traveling Companion’s spouse, Domestic Partner, Child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-child, stepbrother, step-sister, step-parents, parents-in-law, brother-in-law, sister-in-law, aunt, uncle, niece, nephew, legal guardian, foster child, ward, or legal ward. Please consult the Certificate of Insurance for complete details.

    • Will my current homeowners, renters, credit card, or health insurance coverage cover me during my trip?
      A travel insurance plan provides a wide range of travel benefits, which these plans may not offer. You should review your existing coverage. For example, some health insurance plans do not pay for covered medical expenses incurred outside of the United States (e.g., Medicare, certain HMO's, etc.). Please consult the Certificate of Insurance for complete details.

    • Will my vacation be covered if I cancel due to a hurricane?
      Coverage due to named hurricanes is based on when you purchase your plan and the date the tropical storm is upgraded to a named hurricane. Please consult the Certificate of Insurance for more details. Coverage may vary based on state of residence. The plan also provides coverage if the property that you are staying at is inaccessible or uninhabitable within 30 days after the named hurricane causes the damage.

    • Is there coverage for Inclement Weather or other natural disasters?
      Yes, the plan includes coverage for Inclement Weather causing delay or cancellation of travel; the insured's primary residence being made uninhabitable by natural disaster, vandalism or burglary; or destination being made uninhabitable by flood, tornado, earthquake, fire, wildfire, volcanic eruption or blizzard that was due to natural causes. Vandalism, or burglary are covered reasons for cancellation or trip interruption.

    • When is the last time I can include the insurance plan on my reservation with my lodging provider?
      If you decline the travel insurance plan when paying your initial deposit, you can still purchase the plan no later than 24 hours prior to departure and prior to departing on their Trip

    • I am making a last-minute reservation. Can I still get travel insurance?
      Making a last minute reservation? You can still include the travel insurance plan on your booking! Make sure you notify your lodging provider that you want to include the travel insurance plan on your booking at the time you make your reservation.

    • Where can I call for more information?
      You may call Travel Guard at 1.800.827.0471 with any questions regarding the travel insurance plan. Available 24/7, our service representatives will be happy to assist you.

    • How do I file a claim?
      In the event of a trip cancellation or interruption claim, please notify your lodging provider immediately. Then call Travel Guard at 1.800.827.0471 and refer to product #008461 P1 / 008468 P1 to start your claim.

    To view the complete certificate of insurance, click here.

    Questions? Call Travel Guard at 1.800.827.0471

  • Questions?Call Travel Guard at 1.800.827.0471 
    Non insurance services are provided by Travel Guard.
    This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 213-897-8921. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Travel assistance services provided by Travel Guard.