Q. Does everyone need to purchase the insurance?
A. Our policy is on a per ticket basis. Everyone ticketed on the transaction when the policy is purchased will receive coverage based on the Description of Coverage.
Q. What does this policy cover for cancellation?
A. The policy covers if you have an unforeseen sickness, injury or death of yourself, a family member or a traveling companion. The policy also covers for inclement weather, unforeseen labor strikes affecting public transportation, and unforeseen traffic accidents while en-route to the event.
Q. Can you cancel your ticket for any reason?
A. Only certain unforeseen circumstances would be covered on the Ticket SecureSM insurance plan. A list of these circumstances is included in the Description of Coverage.
Q. What happens if someone not attending the race becomes ill or passes away. Is this covered?
A. An illness of a family member not attending the event with you would be covered, however, the same pre-existing clause would apply. The definition of a family member is included in the Description of Coverage.
Q. When does the coverage begin?
A. The coverage for ticket cancellation begins at 12:01 am the day after you purchase ticket insurance.
Q. How do I file a claim?
A. Call our toll-free number 1.888.389.5098, 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.
Q. Where can I get additional information about Ticket Secure Insurance?
A. For personal assistance call 1.888.389.5098. For further details on the Ticket Secure plan, please select Description of Coverage from the menu.