For questions regarding coverage, services or to file a claim please call 1.877.202.0120
Q. What does this program cover due to Trip Cancellation?A. The insurer will reimburse the non-refundable, pre-paid payments or deposits if you must cancel your Trip for an unforeseen
sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed,
summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or
burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to
destination; inclement weather causing delay or cancellation of travel; or strike. For a complete list of covered reasons for Trip
Cancellation, please refer to the Description of Coverage.
Q. Will I be covered if I cancel my Trip for any reason? A. Only certain unforeseen circumstances would be covered. A list of these circumstances is included in the Description ofCoverageQ. Does everyone need to purchase the insurance?A. Our plan is on a per person basis. Each person only needs to cover their own trip arrangements. However, with the Adventure Travel Protection Plan, all children 17 and under are covered at no additional cost if all accompanying adults purchase a policy. Q. What happens if a family member not traveling becomes ill or passes away. Is this covered?A. An illness or death of a family member not traveling with you would be covered, however, the same pre-existing clause would apply. The definition of a family member is included in the Description of Coverage. Q. When does the coverage begin?A. The coverage for trip cancellation begins at 12:01 am the day after the plan cost is submitted. All other benefits become effective the date and time you start your trip. descriQ. How do I file a claim? A. Call our toll-free number 1.866.276.0120, 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.