• Incredible Adventures

    Frequently Asked Questions:

    For questions regarding coverage, services or to file a claim please call 1.877.202.0120 

    Q. What does this program cover due to Trip Cancellation?
    A. The insurer will reimburse the non-refundable, pre-paid payments or deposits if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to destination; inclement weather causing delay or cancellation of travel; or strike. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.

    Q. Will I be covered if I cancel my Trip for any reason?
    A. Only certain unforeseen circumstances would be covered. A list of these circumstances is included in the Description ofCoverage

    Q. Does everyone need to purchase the insurance?
    A. Our plan is on a per person basis. Each person only needs to cover their own trip arrangements. However, with the Adventure Travel Protection Plan, all children 17 and under are covered at no additional cost if all accompanying adults purchase a policy.

    Q. What happens if a family member not traveling becomes ill or passes away. Is this covered?
    A. An illness or death of a family member not traveling with you would be covered, however, the same pre-existing clause would apply. The definition of a family member is included in the Description of Coverage.

    Q. When does the coverage begin?
    A. The coverage for trip cancellation begins at 12:01 am the day after the plan cost is submitted. All other benefits become effective the date and time you start your trip.
    Q. How do I file a claim?
    A. Call our toll-free number 1.866.276.0120, 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.

Non insurance services are provided by Travel Guard. 
This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 800-927-HELP. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.