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Frequently Asked Questions
Q. What is the pre-existing condition waiver and how can I qualify?
If insurance is purchased with initial trip payment, the Pre-Existing Medical Condition Exclusion will be waived. This is applicable to all coverages contained in the policy. You must be medically able to travel when you pay your premium. In the event a claim is filed, the injury or illness must be substantiated to our Claims Department. The Trans-Pacific Air Ticket insurance does not offer a waiver of this exclusion.
Q. Does everyone need to purchase the insurance?
Our policy is on a per person basis. Each person only needs to cover his or her own trip arrangements.
Q. Are there co-payments or deductibles with your plan?
There are no deductibles or co-payments required.
Q. What does this policy cover for cancellation?
The policy covers if you have an unforeseen sickness, injury or death of yourself, a family member or a traveling companion. The policy also covers for inclement weather, involuntary termination or layoff of employment, unforeseen labor strikes affecting public transportation, a Terrorist Incident, and unforeseen traffic accidents.
Q. Can you cancel your trip for any reason?
Only certain unforeseen circumstances would be covered. A list of these circumstances is included in the Description of Coverage.
Q. What happens if someone not traveling becomes ill or passes away. Is this covered?
An illness of a family member not traveling with you would be covered, however, the same pre-existing medical condition clause would apply. The definition of a family member is included in the Description of Coverage.
Q. Will Travel Guard track my baggage if it is lost? And if so, for how long?
If your baggage is lost while you are covered under the policy we do track your baggage for one full year if it is not found.
Q. When does the coverage begin?
The coverage for trip cancellation begins at 12:01 am the day after the premium is submitted.
Q. How do I file a claim?
To file a claim, you can call Travel Guard between the hours of 7:00 a.m. to 5:00 p.m. Central time and start your claim on line. One of our claims analysts will go through and fill out the claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you to provide that information.
Q. Can I cancel my Trip for work-related reasons?
Yes, cancellation due to work reasons is included in the plan. You are covered in the event you must cancel due to specific work-related reasons. For a complete list of covered work-related reasons, please refer to the Description of Coverage (DOC).
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