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- Q: What is the pre-existing condition waiver and how can I qualify?
A: If insurance is purchased within 24 hours of the initial booking, the Pre-Existing Medical Condition Exclusion will be waived. This is applicable to all coverages contained in the policy. You must be medically able to travel when you pay your plan cost. In the event a claim is filed, the injury or illness must be substantiated.
- Q: Does everyone need to purchase the insurance?
A: Most policies are on a per person basis, and each person needs to cover his or her own travel arrangements.
- Q: What does this plan cover for cancellation?
A: The plan covers if you have an unforeseen sickness, injury or death of yourself, a family member or a traveling companion. The policy also covers for inclement weather, unforeseen labor strikes affecting public transportation, and unforeseen traffic accidents while en-route to department.
- Q: Can you cancel your trip for any reason?
A: Only certain unforeseen circumstances are covered. A list of these circumstances is included in the Description of Coverage.
- Q: What happens if someone not traveling becomes ill or passes away? Is this covered?
A: An illness or death of a family member not traveling with you would be covered; however, the same pre-existing clause would apply. The definition of a family member is included in the Description of Coverage.
- Q: When does the coverage begin?
A: The coverage for trip cancellation begins at 12:01 am the day after the plan cost is submitted. All other benefits become effective the date and time the insured starts their trip.
- Q: How do I file a claim?
A: Call our toll-free number, 1.866.442.5704 24 hours a day, 7 days a week, and a representative will review your situation with you, complete a claim form for you, and will explain exactly what type of information we will require in order to be able to process and pay your claim. We will then fax or mail the form to you for signature with a list of the additional documentation needed.
Have questions that are not answered here?
We want you to give us a call at 1.866.442.5704 and ask.
We handle insurance and coverage questions all the time, and that is what we are here for.
AIG Travel Guard provides exceptional customer service!
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