Q. What are the reasons I can file a claim for reimbursement?
A. You can always file a claim if you cannot use your season pass. Travel Guard reviews all claims on an individual basis. Refer to the Certificate of Coverage or Policy for complete details of coverage.
Q. Can I purchase pass insurance for all ski products you offer?
A. You cannot purchase coverage for tickets, but you can purchase the plan for all passes.
Q. If I received reimbursement for my pass this year, will I still be eligible to renew next year?
A. Yes. If your pass was reimbursed, you will still be able to renew for the following season.
Q. How long will pass insurance be available?
A. The Ski Pass Insurance plan will only be available until the start of the ski season or 30 days after you purchase the season pass, whichever date comes later.
Q. Can I go to the resort pass office or call the resort to get reimbursed on my pass?
A. No. All claims are processed through Travel Guard. Please call 877-828-6720 to initiate a claim.
Q. What if I didn’t purchase pass insurance – can I get reimbursed?
A. No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss. Please note that the amount reimbursed is the pro-rated cost of the unused portion of the Season Pass. Please note: Copper Mountain will not refund your ski pass regardless of reason.
Q. Is Ski Pass Insurance refundable or transferable?
A. No. The Ski Pass Insurance plan is not transferable or refundable.
Q. I have more-detailed questions about the coverage. Who can I call?
A. Travel Guard has a dedicated phone number for Ski Colorado pass holders available 24 hours every day. Please call them at 866.370.0246.
Q. How do I file a claim?
A. In the event of a trip cancellation or interruption claim, please call Travel Guard at 1-877-828-6720 and refer to product #008683 P1 to start your claim. Please remember that mid-season reimbursement is based on the usage of your pass, so an exact amount for your claim will not be determined until the documentation has been received and reviewed.
For questions on the insurance please call Travel Guard at 877-828-6720, to include the insurance with your reservation please contact Copper Mountain at 866-841-2525.