• Why Buy Travel Insurance? Frequently Asked Questions Description of Coverage Claim Status

  • Cruisin’ to Savings

    Charles N. of Kansas City, Missouri had everything planned. He and his two traveling companions were going on an unforgettable Alaskan cruise tour complete with days of exploring the Alaskan wilderness and panoramic view of the picturesque coast.

    If it was all the excitement or something else we may never know, but as soon as Charles arrived at the airport, he suddenly passed out. Fortunately, his traveling companions got him help and to a hospital quickly. Unfortunately, his long-planned for trip was history. But what about the expensive investment he had made in his trip? The airline and cruise tickets weren’t cheap – could he recoup the cost? With a Travel Guard plan, he could. One simple call to Travel Guard got the ball rolling. Within a couple of weeks, Charles was reimbursed for his unused flight tickets, and the cost of the cruise and tour.

  • Why Buy Travel Insurance

    We understand that your Trip can take a year to save for, but only a second to ruin. While you can't do anything to prevent an unexpected storm from closing the airport, you can do something to help cover your travel investment-buy travel insurance.
    To demonstrate the importance of purchasing travel insurance, here are some common examples of what could go wrong.
    1. It's 10 p.m. and you and your immediate family arrive at the airport for a connecting flight, only to find that your flight has been cancelled. Who can assist you with finding new flights to catch you up with your cruise?
    2. Your bag was lost with your insulin inside. You need help to locate your bag as soon as possible and have your emergency prescription filled. Who do you call?
    3. Your first tour in China; your passport and wallet are stolen. Where do you turn for emergency cash, and how will you get your passport replaced?
    4. Your sister-in-law becomes seriously ill and you must cancel your tour, what happens to your non-refundable deposits or pre-payments?
    5. You arrive in Malaysia and your luggage doesn't. If it's lost, who will help you find it? If it's delayed, who will pay for your necessities? If it's stolen, who will pay to replace it?
    6. You're walking down a street in Tibet and twist your ankle. Who can help you find an English-speaking physician?

    Why Travel Guard?


    Not all travel insurance companies are the same!
    When purchasing travel insurance, it's important you look closely at the coverages and services you'll receive. Here is a quick summary of what makes Travel Guard different than the competition:
    Exceptional customer service - We take great pride in providing the high levels of service for which we've built our reputation. When you choose Travel Guard, you can expect:
    • Policies to be issued within 24 hours of the application being received
    • Phone calls answered within 30 seconds
    • Assistance 24 hours a day, 7 days a week, 365 days a year
    • A zero defect tolerance for customer satisfaction
    Fast, fair claims service - You won't find a faster, more accurate claims process than you will with Travel Guard. Our claims process standards include:
    • Claims reviewed by an experienced analyst within 24 hours
    • Claims payment is finalized within 24 hours of receipt of final documentation
    • 100% correct payments and calculations on all claims
    • The "Fairness Principle" - all denied claims are sent to a mediator for review and the mediator's decision is honored
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Non insurance services are provided by Travel Guard.
This is only a brief description of the coverage(s) available.
The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there is any conflict between the contents of this document and the Policy, the Policy will govern in all cases. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states.