Why Buy Travel Insurance?
Frequently Asked Questions
Description of Coverage
A Stinging Surprise
We just wanted to say thank you. We purchased one of your insurance plans for a trip to Mexico, never expecting to need the medical coverage. But then, my husband Steve spent two days in a Mexican hospital because of a toxic sea urchin sting. The whole ordeal was scary, but when we contacted Travel Guard to help, you were helpful, reassuring, kind and ready to take control of the situation. Travel Guard was always one step ahead of what we thought we would need. The minute we told you our problem you reassured us you would take care of everything.
We felt like we were your only client and your top priority. You truly do stand by your word! I can't imagine traveling without you. Everyone should know about you. Thank you from the bottom of our hearts.
- Susan and Steve T., Wisconsin
Why Buy Travel Insurance
We understand that your Trip can take a year to save for, but only a second to ruin. While you can't do anything to prevent an unexpected storm from closing the airport, you can do something to help cover your travel investment-buy travel insurance.
To demonstrate the importance of purchasing travel insurance, here are some common examples of what could go wrong.
It's 10 p.m. and you and your immediate family arrive at the airport for a connecting flight, only to find that your flight has been cancelled. Who can assist you with finding new flights to catch you up with your cruise?
Your bag was lost with your insulin inside. You need help to locate your bag as soon as possible and have your emergency prescription filled. Who do you call?
Your first tour in China; your passport and wallet are stolen. Where do you turn for emergency cash, and how will you get your passport replaced?
Your sister-in-law becomes seriously ill and you must cancel your tour, what happens to your non-refundable deposits or pre-payments?
You arrive in Malaysia and your luggage doesn't. If it's lost, who will help you find it? If it's delayed, who will pay for your necessities? If it's stolen, who will pay to replace it?
You're walking down a street in Tibet and twist your ankle. Who can help you find an English-speaking physician?
Why Travel Guard?
Not all travel insurance companies are the same!
When purchasing travel insurance, it's important you look closely at the coverages and services you'll receive. Here is a quick summary of what makes Travel Guard different than the competition:
Exceptional customer service - We take great pride in providing the high levels of service for which we've built our reputation. When you choose Travel Guard, you can expect:
Policies to be issued within 24 hours of the application being received
Phone calls answered within 30 seconds
Assistance 24 hours a day, 7 days a week, 365 days a year
A zero defect tolerance for customer satisfaction
Fast, fair claims service - You won't find a faster, more accurate claims process than you will with Travel Guard. Our claims process standards include:
Claims reviewed by an experienced analyst within 24 hours
Claims payment is finalized within 24 hours of receipt of final documentation
100% correct payments and calculations on all claims
The "Fairness Principle" - all denied claims are sent to a mediator for review and the mediator's decision is honored
Copyright © 2013, Travel Guard.
Non insurance services are provided by Travel Guard.
This plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker. Coverage is offered by Travel Guard Group, Inc (Travel Guard). California lic. no.0B93606, 3300 Business Park Drive, Stevens Point, WI 54482, www.travelguard.com. CA DOI toll free number: 213-897-8921. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Travel assistance services provided by Travel Guard.