While on vacation I received word that my mother-in law passed away. I called Travel Guard to inform them of what had happened. The representative was absolutely wonderful and caring. She worked with me for quite some time to get me the best fare and time possible. I would also like to comment on how quickly and efficient Travel Guard is. I was told I would receive a check no later than a month after the paper work was sent. I did receive the amount promised and within the month. Thank you, I will always use your company when traveling.