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Frequently Asked Questions |
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Q. What is the pre-existing condition waiver and how can I qualify?
A. If insurance is purchased within 24 hours of your initial trip payment, the Pre-Existing Medical Condition Exclusion will be waived. This is applicable to all coverages contained in the policy. You must be medically able to travel when you pay your premium. In the event a claim is filed, the injury or illness must be substantiated to our Claims Department.
Q. Does everyone need to purchase the insurance?
A. Our policy is on a per person basis. Each person only needs to cover their own trip arrangements.
Q. What does this policy cover for cancellation?
A. The policy covers if you have an unforeseen sickness, injury or death of yourself, a family member or a traveling companion. The policy also covers for inclement weather, unforeseen labor strikes affecting public transportation, and unforeseen traffic accidents while en-route to department.
Q. Can you cancel your trip for any reason?
A. Only certain unforeseen circumstances would be covered on the travel insurance plan. A list of these circumstances is included in the Description of Coverage. Please refer to AMAWATERWAYS’ Worry Free Plan for an additional option.
Q. What happens if someone not traveling becomes ill or passes away. Is this covered?
A. An illness of a family member not traveling with you would be covered, however, the same pre-existing clause would apply. The definition of a family member is included in the Description of Coverage.
Q. When does the coverage begin?
A. The coverage for trip cancellation begins at 12:01 am the day after the premium is submitted. All other benefits become effective the date and time you start your trip.
Q. How do I file a claim?
A. Call our toll-free number 1.866.833.8780., 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.
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For additional information or to book
please contact your local travel agent or: |
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AMAWATERWAYS
21625 Prairie Street
Chatsworth, California 91311-5833 |
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Toll Free: (800) 626 - 0126
Phone: (818) 428-6198
Fax: (818) 772 - 7335 |
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CST #2065452-40 Registration as a seller of travel does not constitute approval by the State of California.
This is a brief description of the insurance benefits and travel services provided. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445) with its principal place of business at 70 Pine Street, New York, NY 10270, currently authorized to transact business in all states and the District of Columbia. The Policy will contain reductions, limitations, exclusions and termination provisions. All coverages may not be available in all states.
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