Frequently Asked Questions

For questions regarding coverage or to file a claim please call 1.877.862.0394.

1. Q. What does this plan cover due to Trip Cancellation?
   A. The insurer will reimburse the non-refundable, pre-paid payments or deposits if you must cancel your Trip for an unforeseen sickness, injury or death of yourself, a family member, traveling companion or business partner; you being subpoenaed, summoned for jury duty, hijacked or quarantined; your primary residence made uninhabitable by Natural Disaster, vandalism or burglary; or you or a Traveling Companion has a documented traffic accident, substantiated by a police report, while en route to destination; inclement weather causing delay or cancellation of travel; involuntary termination of employment or layoff; or strike. For a complete list of covered reasons for Trip Cancellation, please refer to the Description of Coverage.
2. Q. Will I be covered if I cancel my Trip for any reason?
   A. Only certain unforeseen circumstances would be covered. A list of these circumstances is included in the  Description of Coverage .
3. Q. What happens if a family member not traveling becomes ill or passes away? Is this covered?
   A. An illness or death of a family member not traveling with you may be considered a covered reason for Trip Cancellation or Trip Interruption (conditions apply). The definition of a family member is included in the  Description of Coverage.
4. Q. When does the coverage begin?
   A. The coverage for Trip Cancellation will be effective for an Insured at 12:01 a.m. Standard Time on the date following receipt by the tour company of any required plan cost. All other coverages will begin on the later of: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time the Insured starts his/her Trip, provided any required plan cost has been paid.
5. Q. How do I file a claim?
   A. Call us at 1.877.862.0394, 24 hours a day, 7 days a week. A representative will review and complete a claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you for signature and to provide the appropriate documents.

Please call 1.877.862.0394 for questions or claim needs related to the Africa Dreams Safaris Travel Protection Plan and you may also click here for additional plan details. Please refer to plan code: 008698 P1 12/11  

This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038 and currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states.